Summary
Work History
Education
Skills
Timeline
Generic

Pooja Pooja

Truganina,VIC

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Work History

Customer Service Representative

Rod’s Fruit and Vegetables
  • The ability to meet and exceed customer needs by providing timely, effective, and empathetic support
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Marketing – Salesperson

ECO ASSESTS MANAGER COMPANY
  • Worked with a marketing team to create print advertising campaigns to highlight products
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Coached new hires on sales techniques, contributing to their development as successful team members.

Customer Service Representative

7 Eleven
  • Dedicated to providing exceptional customer service by proactively addressing needs and ensuring satisfaction
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Process Operator

CORE POWER-FOODS
  • Experienced in food production and quality control at Core Power-foods, focusing on efficient operations and supporting ambitious standards

Education

Master of Business Administration - Human Resources Management

Swinburne University of Technology
Hawthorn

Skills

  • Communication Skills
  • Customer Service
  • Software skills
  • Team approach
  • Problem-Solving Skills
  • Adaptability
  • Strong Communication
  • Customer service
  • Data entry
  • Customer relations
  • Payment processing
  • Scheduling
  • Team development
  • Staff training

Timeline

Customer Service Representative

Rod’s Fruit and Vegetables

Marketing – Salesperson

ECO ASSESTS MANAGER COMPANY

Customer Service Representative

7 Eleven

Process Operator

CORE POWER-FOODS

Master of Business Administration - Human Resources Management

Swinburne University of Technology

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Pooja Pooja