Pooja Bhargava

Strategic-minded professional with a strong background in operational excellence and design initiatives, utilizing a high-performance framework.

Solid foundation in program management and commercial acumen, dedicated to delivering exceptional outcomes and continuously striving to make tomorrow better than today. Keen eye for detail and a self-motivated approach. Thoroughly analyze every step of the process and collaborate closely with senior leadership to drive decision-making that enhances performance, saves time, reduces costs, and optimizes resources. Recognized as a strong and inspirational leader, skilled in building, coaching, and mentoring high-performance teams.

Over 15 years of experience in operational excellence, management consulting, and project delivery within top-tier companies bringing in wealth of knowledge and experience.

• Led a project to shift activations workload, saving 10 FTE hours.
• Digital Transformation by Agile delivery of a new IT tool to enhance field technician experience and reduce nbn FTE.
• Implemented cost control finance processes, saving 20% in Cost Per Premises.
• Established Data Governance to consolidate data products for marketing campaigns.
• Delivered a project for Products, realizing a $10M benefit over three years.
• Uplifted productivity and driving efficiencies in external processes by 7% and another internal process 15% uplift, 50% reduction in rework for Assurance Speed Incidents.
• Delivered savings of 20 Business days in turnaround time providing opportunity to action new orders faster and reduction of 20% in Customer calls equating to $83K saving annually.
• In depth analysis Telecom Industry Ombudsman (TIO) complaints for Assurance which to creation of a detailed program of work to pursue.
• Operational excellence achievement – Tactical automation using Robotics Process Automation(RPA) and Artificial Intelligence(AI) for strategic solution. Increased productivity rate to 82% from 55% and reduced Average Handling Time by 35%.
• Prevented ~15000 orders from going into remediation, improving by up to 30%.
• Implemented a saving of $2.5 Million by controlling top failure factors using FMEA(Failure Mode Effects Analysis).
• Developed a high performing team by coaching and mentoring 14 resources.
• Trained 5 team members on Lean Six Sigma green belt projects.
• Centralized claims management, achieving full insurance coverage.
• Delivered SAP HANA project for BI reporting.
• Cut Procure-to-Pay cycle time from 3 months to 1 month, saving $8 million annually.
• Led development of a new Concur Expense Management process, saving $4 million annually and 5 FTEs.
• Mapped 85 user journeys to identify customer experience improvement opportunities.
• Reduced managerial finance FTEs by 3 through streamlined month-end processes.
• Developed strategy for implementing a Customer Loyalty Program with VRewards.
• Improved PCI-DSS compliance score by 60%.

• Lean Six Sigma Black Belt Training and Practitioner
• Agile Product Owner and team facilitator Soft ED
• Design Thinking, EdX (Harvard University)
• Human Centred Designs, EdX (Harvard University)
• Tableau Desktop, Interworks
• Lean Six Sigma Green Belt Training and Practitioner, Australian Society for Quality(AUSQ)
• Advanced Microsoft Project, Dynamic Training; Seek Melbourne
• APMG International, PRINCE2 Foundation and Practitioner
• Microsoft Project 2012, Dynamic Training; Seek Melbourne
• KPMG, ITIL Foundation Certificate

• Australian Business and Community Network (ABCN) to provide support to school children with mentoring on Career Journey.
• Monash University Alumni - coaching and mentoring university students and fellow alumni professionals on career paths.

Agile Enterprise Product Owner/Team facilitator (2023)

SoftEd

Lean Six Sigma Black Belt (2020)

nbn

Human Centered Design (2020)

EdX (Harvard University)

Tableau (2017)

Interworks

Lean Six Sigma Green Belt (2015)

Australian Society for Quality

Advanced Microsoft Project (2014)

Dynamic Training, Seek Melbourne

PRINCE2 Foundation and Practitioner (2013)

APMG International

Microsoft Project (2012)

Dynamic Training, Seek Melbourne

ITIL Foundation Certificate (2010)

KPMG