Pooja Chaudhary
Chermside,QLD
Summary
Responsible individual offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success. Well-versed in reservation, accounting, and hotel management systems.
Overview
4
4
years of professional experience
Work History
Executive Housekeeping Manager
Voco Brisbane City Center
09.2024 - Current
- Managed team of employees, daily progress reports and overall project planning
- Delegated work to staff, setting priorities and goals
- Conducted monthly performance reviews with staff members to assess progress towards goals
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs
- Analysed guest feedback to identify areas of improvement in housekeeping services
- Conducted daily walk throughs and inspections of guest rooms and public spaces
- Established and enforced procedures and work standards, promoting team performance and safety
- Scheduled and organized daily shift rotations for a team of up to 80 employees
Reservations Agent
Shangri-La Sydney
01.2024 - 08.2024
- Create booking arrived from telephone or emails, including processing confirmations letters
- Promptly process any cancellations, modifications, and guests/travel agent’s request
- Answered telephone calls from customers and travel agents related to booking enquiries
- Possess a sales-oriented attitude, maximizing sales and upselling rooms aspects
- Input and update reservations from all booking channels
- Strive towards direct booking conversion and maximise cost of sales
- Possessing complete knowledge of all suites, hotel facilities and promotions as well as the local area and closest competitors
Night Auditor
Holiday Inn Potts Point
04.2023 - 01.2024
- Processed guest check-outs, including payment processing and providing receipts
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics
- Answered telephone calls from customers related to billing inquiries or complaints
- Verified that all charges posted were accurate prior to submitting final bills to guests
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings
- Completed end-of-day reconciliations of cash drawers and credit card transactions
- Reported any discrepancies immediately upon discovering them
Housekeeping Duty Manager
Crown Towers Sydney
11.2020 - 01.2023
- Scheduled and organized daily shift rotations for a team of up to 150 employees
- Ensured adherence to health and safety regulations throughout the premises
- Provided training sessions for new staff members on company policies and procedures
- Assisted with recruitment processes when necessary, interviewing potential candidates
- Conducted regular inventory checks to ensure adequate stock levels were always maintained
- Responded promptly to any emergency situations that arose during shifts
- Liaised with other departments to ensure seamless operations across the organization
- Prepared weekly reports detailing sales figures and staff performance metrics
- Implemented quality assurance measures to maintain high standards of service delivery
- Handled employee problems in absence of executive manager
Education
Bachelors - Tourism and Hospitality Management
Academies Australasia Polytechnic
Sydney, NSW01.2023
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Team leadership
- Decision-making
- Inventory monitoring
- Goal setting
- Opera (PMS)
Languages
Nepali
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Timeline
Executive Housekeeping Manager
Voco Brisbane City Center
09.2024 - Current
Reservations Agent
Shangri-La Sydney
01.2024 - 08.2024
Night Auditor
Holiday Inn Potts Point
04.2023 - 01.2024
Housekeeping Duty Manager
Crown Towers Sydney
11.2020 - 01.2023
Bachelors - Tourism and Hospitality Management
Academies Australasia Polytechnic
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