Pooja Chavda
Manor Lakes ,VIC
Summary
Client-oriented, self-motivated and personable Admin with a decade of experience in customer support. Highly proficient in software, databases and MS Office. Professional, thorough, precise and conscientious. Takes great personal pride In always achieving goals.
Overview
8
8
years of professional experience
Work History
Loan Administrator
Lendloop
08.2023 - Current
- Administered loan application processing effectively from start to finish assuring client satisfaction.
- Mentored junior staff members to help them advance their careers within the company's Loan Administration department.
- Enhanced customer satisfaction by providing timely support and addressing client inquiries regarding loan administration.
- Reduced errors in loan documentation by meticulously reviewing and verifying information prior to submission.
- Coordinated pre-settlement activities such as obtaining payoffs, scheduling inspections, or ordering surveys as required per individual transactions'' specifications.
- Streamlined the settlement process by efficiently managing documentation and communication between parties.
- Collaborated with lenders, real estate agents, and attorneys to facilitate smooth transactions for all parties involved.
- Increased accuracy of transaction records by diligently updating internal databases with pertinent information throughout each stage of the settlement process.
- Expedited closings by accurately preparing necessary paperwork such as deeds, mortgages, and settlement statements ahead of deadlines.
- Reduced processing time for settlements with effective coordination of funds transfers, document verification, and title searches.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Settlement Officer
Jabsons Finance
07.2019 - 01.2023
- Enhanced client satisfaction by providing timely and accurate updates on their transactions.
- Collaborated with lenders, real estate agents, conveyancers and attorneys to facilitate smooth transactions for all parties involved.
- Ensured compliance with industry regulations, maintaining meticulous records of all transactions and related documents.
- Coordinated pre-settlement activities such as obtaining payoffs, scheduling inspections, or ordering surveys as required per individual transactions'' specifications.
- Improved efficiency by streamlining document preparation.
- Verified accuracy of transaction details, preventing errors and delays.
- Handled communications with clients to answer questions and provide updates.
- Collaborated with title companies and legal professionals to resolve issues.
- Conducted final reviews of settlement statements for accuracy.
- Liaised with financial institutions to secure necessary funding.
- Facilitated successful closings, coordinating with all parties involved.
- Managed multiple transactions simultaneously, meeting tight deadlines.
- Developed and maintained an extensive network of industry contacts, resulting in strong referral partnerships that drove new business opportunities.
Marketing Agent
Wyndham Destinations - Wyndham Vacation Clubs
09.2016 - 07.2019
- Generated leads for sales team by managing booths at local trade shows and expos.
- Improved overall customer satisfaction scores by implementing personalized follow-up mechanisms after service or purchase completion.
- Developed promotional materials for successful product launches and market penetration.
- Collaborated with sales team to align marketing initiatives with revenue goals.
- Designed and executed marketing plans to achieve business objectives.
- Maintained a comprehensive database of contacts, ensuring accurate record-keeping for future reference.
- Utilized specialized software to capture and process data.
Education
Bachelor of Science - Computer Science And Technology
Gujarat Technical University
Gujarat, INDIA05-2014
Skills
Software Documentation
Team Leadership
Responsiveness
Attention to Details
Time Management
Communication
Organisation
Documenting & Presenting
Problem Solving
Word Processing
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Settlement Specialist Award at Jabsons Finance
I Received this honorable achievement to complete 74 settlements in one month at Jabsons finance.
Timeline
Loan Administrator
Lendloop
08.2023 - Current
Settlement Officer
Jabsons Finance
07.2019 - 01.2023
Marketing Agent
Wyndham Destinations - Wyndham Vacation Clubs
09.2016 - 07.2019
Bachelor of Science - Computer Science And Technology
Gujarat Technical University
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