Pooja Gupta
Melbourne
Summary
Provide legal assistance and advise stakeholders on their best available option(s) – whilst protecting their interest and human rights in their journey to justice. My long-term career objective is to specialise as an advocate in migration law and represent my client’s interest with compassion and understanding. In the short-term, I intend to continuously develop and improve my knowledge of the migration law and advocacy skills whilst maintaining effective and meaningful relationship with colleagues, and keeping up with the jurisprudence. With constantly advancing technology, I intend to constantly learn, adapt and adjust. Last but not the least, taking all the necessary steps to make informed legal and business decisions whilst focusing on strategic parts of the organisation.
Overview
9
9
years of professional experience
Work History
Marketing Manager (Part-Time)
Victorian College of Education
03.2020 - Current
- Review and restructure competitive and profitable business strategies and student fee structure based on current education market
- Researched the host country and their cultural norms with a purpose of providing the enrolling students with a smooth and positive experience in Australia
- Developed new promotional campaign bundling offers together resulting in evident improved agent and business profit.
- Designed new student application assessment process resulting in improved process turn-around time by 2 weeks per application.
- Key Achievement: As I worked in this role with individuals from various cultural backgrounds, I learnt how to engage in difficult conversations in a frank and open way and whilst using safe expression. This role helped me understand that with changing industry needs it is important to think strategically different to keep the business and client relationship going - which I consider to be a key achievement for me from this role.
Practical Legal Trainee
Australian Migration Lawyers
08.2025 - 09.2025
- Assisted firm director and lawyer with research and completion of relevant forms for partner visa for the clients and sub class 888 (Business Innovation and Investment (Permanent) visa).
- Conducted legal research on case law, legislation and policies to support the relevant lawyer with case preparation.
- Completing forms and supporting letters for Partner Visa for submission to Department of Home Affairs - such as Form 80 and Schedule 3 (Compelling Reasons)
- Assisted in case management by organizing files, maintaining accurate records and advising lawyer on missing documents.
- Advising lawyers on any gaps in the information received by the Applicant and the Sponsor in relation to their partner visa.
- Assist lawyer in identifying key issues in the case on the basis of information available for the clients applying for partner visa.
Internship Student
LAW AND ADVOCACY CENTRE FOR WOMEN : LACW
10.2023 - 03.2024
- The role as an intern entailed a mix of providing essential administrative support in the office as well as legal document preparation, legal research, and legal based work.
- Transcribing documents and correspondence from digital dictation
- Occasionally liaising with external stakeholders via phone or emails regarding client requests documents required for clients
- Transcribing documents and correspondence from digital dictation.
- Key Achievement: As I took my university internship at Law and Advocacy Centre for Women ("LACW"), I learnt about diverse range of clients facing systemic inequities in Australian justice system. Until I worked at LACW, I only saw Criminal Law field from prosecution perspective. Working at LACW helped me see the broader context of the criminal justice system in Australia.
National Sales Support Specialist
Officeworks Support Office
06.2017 - 02.2020
- Identified problems, analysed data, and delivered cost-effective alternatives to consumers' and business specialist's pricing and service queries
- Ensured agreed customer service standards were consistently met as agreed with the customer
- Was accountable to help retain customers through ongoing management of customer data and pricing while maintaining a positive customer experience
- Performed sales and margin analysis monthly to identify and highlight any price discrepancies in the offered pricing to the customer
- Liaise with various departments of the business (Finance, merchandise, Supply chain, IT, Operations and Marketing) to ensure customer expectations are not only met but exceeded
- Assist sales manager create strategy and plan to improve sales and customer retention
- Key Achievement: I was honoured to be one of the two National Sales Support Specialist at Officeworks supporting account manager with targets of $1.5 million or more annually. As supporting in creating a revenue of $1.5 million was a very busy role, I learnt the importance of prioritization, time management, and maintaining a positive attitude. Due to my effective and strong work ethics, I was offered to be a non-official trainer for new employees in my team on how to manage work efficiently and time effectively in a company creating a revenue of $3,000 million or more in a financial year.
Finance - Credit Analyst (Secondment Position)
Officeworks Support Office
01.2017 - 05.2017
- Developed and implemented performance improvement strategies and plans to promote continuous improvement for Officeworks credit customers
- Used data analysis for data reconciliation for customer accounts and identify imbalances and discrepancies in customer credit history
- Process debtor receipts and follow up outstanding debts while maintaining highest customer service standards in line with organizations policies
- Design repayment plans for the customer with outstanding debts
- Key Achievement: This role was a great opportunity for me to hone my analytical, critical thinking and problem-solving skills in the world of finance. As this role was in the finance department of Officeworks, it taught me the importance of attention to detail and time management whilst dealing with numbers extensively. Furthermore, this role exposed me to the importance cross over and how having some knowledge about other areas of the industry a person works in could be helpful.
Education
Graduate Diploma - Legal Practice: LAW
Leo Cussen Centre for Law
Melbourne, VIC08.2025
Bachelor of Laws - LAW
RMIT
Melbourne, VIC07.2025
Master of International Business - Business
RMIT
Melbourne, VIC06.2021
Skills
- Proficient in Legal Research and Legal Writing
- Critical Thinking Abilities
- Actionstep (Case Management System)
- Analytical Problem Solving
- MM (Case Management System)
- Integrity in Practice
- Excellent Interpersonal Skills
- Teamwork and collaboration
- Proficient in MS Office Suite
- Effective Time Management
LANGUAGES
Proficient in: English, Hindi, Punjabi and Urdu
Timeline
Practical Legal Trainee
Australian Migration Lawyers
08.2025 - 09.2025
Internship Student
LAW AND ADVOCACY CENTRE FOR WOMEN : LACW
10.2023 - 03.2024
Marketing Manager (Part-Time)
Victorian College of Education
03.2020 - Current
National Sales Support Specialist
Officeworks Support Office
06.2017 - 02.2020
Finance - Credit Analyst (Secondment Position)
Officeworks Support Office
01.2017 - 05.2017
Bachelor of Laws - LAW
RMIT
Master of International Business - Business
RMIT
Graduate Diploma - Legal Practice: LAW
Leo Cussen Centre for Law
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