Pooja Harplani
Geelong,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Retail Assistant
BWS
05.2023 - Current
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Store Host
MECCA Mexima
05.2023 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Worked with Targets and KPIs
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Production Member
Carbon Revolution
04.2023 - 06.2023
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
Hospitality Worker
Contemporary Catering
02.2022 - 03.2023
- Maintained composure and work quality while under stress.
- Carried out day-day-day duties accurately and efficiently.
- Learned other teammates' work tasks to train as backup.
IT Administrator
Addrec Solutions
03.2019 - 11.2019
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
Junior Associate
Aastha Real Estate And Brokers
05.2017 - 12.2017
- Scheduled and managed client appointments.
- Translated verbal customer requirements into written use cases and testable development stories.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Maintained complete database of files, contacts and project materials.
- Established targets for social media platforms to reflect business objectives.
Education
Professional Year - Information Technology
ECA Professional Year
Melbourne, VIC07.2024
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC10.2021
Bachelor of Science - Computer Engineering
Gujarat Technological University
India07.2018
High School Diploma -
Gujarat Technological University
India07.2015
Skills
- Microsoft Operating Systems
- Object-Oriented Programming (OOP)
- Programming Languages: Java, C#, Net, C,PHP
- Training Junior Team Members
- Windows Programming
- Maintaining Applications
- Client Correspondence
- Software Management
- Strong Communication and Interpersonal Skills
- Scripting Languages: PHP, JavaScript, HTML
- Technical Analysis
- Hardware and Software Installation
- Strong Communication and Interpersonal Skills
- Scripting Languages: PHP, JavaScript, HTML
- Technical Analysis
- Hardware and Software Installation
Timeline
Retail Assistant
BWS
05.2023 - Current
Store Host
MECCA Mexima
05.2023 - Current
Production Member
Carbon Revolution
04.2023 - 06.2023
Hospitality Worker
Contemporary Catering
02.2022 - 03.2023
IT Administrator
Addrec Solutions
03.2019 - 11.2019
Junior Associate
Aastha Real Estate And Brokers
05.2017 - 12.2017
Professional Year - Information Technology
ECA Professional Year
Master of Science - Information Technology
Charles Sturt University
Bachelor of Science - Computer Engineering
Gujarat Technological University
High School Diploma -
Gujarat Technological University
Quote
Judge a man by his questions rather than his answers.
Voltaire
Accomplishments
- Selected as Class Representative for a year.
- Selected as a Marketing Manager for TechFest during final year of Bachelors.
- Achieved an "Employee of the month" tittle in Addrec Solutions because of my handwork, dedication and Full Attendance.
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