Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pooja Meena

Officer

Summary

Dynamic professional with extensive experience at IVE Group, excelling in mail processing and customer satisfaction. Proven ability to enhance operational efficiency through meticulous data entry and effective team collaboration. Skilled in cash management and telephone etiquette, consistently delivering exceptional service and fostering strong client relationships.

Overview

14
14
years of professional experience

Work History

Postage Clerk/ Handline Operator

IVE Group
06.2018 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.

Mailing Machine Operator

Australia Post
10.2017 - 09.2018
  • Mail sorting on Machine.
  • Responsible for proper document handling.
  • Do the needful for the rejected mails by the machine.
  • Handling oversize parcels responsibly, which is not suitable to go on the machine.
  • Coordinating with team to increase the production.
  • Report immediately about machine break down to minimise the downtime.

Independent Distributor

Amway
02.2011 - 11.2017
  • Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
  • Creating new Customers and Business Owners.
  • Conducting every month two Skin Analysis Machine (SAM) session for new customers and IBO's.
  • Customer Services and Product Recommendation to Clients.
  • Retail Sales including Financial Transactions.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and relevant regulations.
  • Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
  • Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
  • Developed strong rapport with clients, leading to increased customer satisfaction and repeat business.
  • Organized successful product demonstrations at local events, generating buzz around new offerings and driving sales growth.
  • Collaborated with fellow independent distributors for joint promotional activities, maximizing reach within the target market.
  • Utilized social media platforms effectively to engage potential customers and build brand awareness within the community.
  • Participated actively in regional distributor meetings to share insights on best practices and learn from peers'' experiences for continuous improvement of own operations.

Education

Certified PRO Hair & Makeup Course – 140 Hours - Hair & Makeup Course

Elite Hair & Make Up Academy
Melbourne, VIC
11-2022

Certificate in Skin - Skin Specialist

Shalom Herbal Skin, Hair Beauty Clinic & Institute
Jaipur, Rajasthan, India
02-2022

Diploma in Beauty Therapy - Beauty Therapist

National Academy of Beauty
Dandenong, VIC
10-2016

Certificate II in Retail Operations - Retailing

Ames Education
Dandenong
10-2012

Certificate III in Spoken And Written English - English Education

Ames Education
Dandenong, VIC
10-2012

Bachelor of Arts - Music

Kanodia PG Girls College
Jaipur, Rajasthan, India
05-2004

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Database entry
  • Mail handling
  • Processing mail
  • Schedule and calendar management
  • Mail sorting
  • Mail processing
  • Meeting planning
  • Team building

Timeline

Postage Clerk/ Handline Operator

IVE Group
06.2018 - Current

Mailing Machine Operator

Australia Post
10.2017 - 09.2018

Independent Distributor

Amway
02.2011 - 11.2017

Certified PRO Hair & Makeup Course – 140 Hours - Hair & Makeup Course

Elite Hair & Make Up Academy

Certificate in Skin - Skin Specialist

Shalom Herbal Skin, Hair Beauty Clinic & Institute

Diploma in Beauty Therapy - Beauty Therapist

National Academy of Beauty

Certificate II in Retail Operations - Retailing

Ames Education

Certificate III in Spoken And Written English - English Education

Ames Education

Bachelor of Arts - Music

Kanodia PG Girls College

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Pooja Meena