Pooja Rajamalla

Domain - Cybersecurity

• Working with stakeholders to create a centralized service account register within the organization.
• Performed As-Is and To-Be analysis to identify areas of improvement.
• Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
• Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
• Developed documentation and created process map for knowledge transfer to BAU.
• Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.

Domain - PIAM, Safeguard.

• Encompassing the effective management of stakeholders, active engagement with business activities, conducting workshops, creating relevant documents, and practical expertise in leading Agile/Kanban ceremonies.
• Utilize advanced Excel formulas and functions, such as VLOOKUP, SUMIFS, and COUNTIFS. Provide guidance to the team on formatting worksheets to ensure they are easy to read and produce accurate results.
• Validates and approves requirements with project teams and business users, translating business needs into documented requirements and use cases to create and configure software by application specialist.
• Verifies business requirements that could change as a result of technical or development decisions, as well as due to scope changes or technical changes from vendors or other sources.
• Creates project documentation, which encompasses processes, user manuals, support materials, and reference guides.
• Facilitate cross-functional team brainstorming sessions for problem-solving exercises, and assist in developing training materials for internal staff on new goods or services.
• Assisted senior colleagues in scrums, responsibility distribution, progress monitoring, and regular team meetings to ensure projects were finalized on time.
• Building a robust collaboration with senior stakeholders, portfolio managers, and project managers to ensure that the assigned projects align with both cybersecurity requirements and project specifications.
• Performed vulnerability code scanning.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

• As part of Telstra’s NBN business, I gather customer requirements and provide pro-active technical support in a timely manner
• Perform customer requirements analysis, prioritisation and develop strategies to deliver timely resolution by considering all risk factors
• Conduct requirements elicitation by asking appropriate questions to understand customer’s query to perform the right troubleshooting steps and ensure delivery of the accurate solution
• Forge and maintain solid rapport with customers to understand, analyse, communicate, and validate requirements for various requests
• Collaborate and communicate effectively with internal stakeholders and Subject Matter Experts (SMEs) to brainstorm, breakdown requirements in actionable tasks
• Answer incoming queries from end users in a timely and professional manner and ensure to minimise errors
• Provide technical assistance, troubleshoot & perform fixes for faults regarding NBN
• Analyse customer support KPIs to provide insight, which in turn is used to make sure that actions are taken to keep delivery within SLA resulting in increase of Telstra NPS
• Use Salesforce as a major CRM tool to record, track and document query-related information
• Use Service now as the major ticketing tool.

• Lloyd Bank Mobile Application Project: Develop a mobile application prototype for the Bank’s Small and Medium Businesses (SMBs) clients to track and reward solar energy usage via introduction of solar coin
• Gathered business requirements in an agile environment, working directly with the bank’s Product Owner and four-member a cross functional team
• Evaluated and analysed existing business processes and procedures, identified gaps and defined business problems
• Recommended strategies for business process improvements
• Documented functional requirements, prepared user stories, structured those under feature and epics and developed user acceptance criteria
• Developed prototype of user journey by designing logical app screen progression to ensure comfortable user experience
• Fleet Management Project: Develop a web-based company fleet management application
• Took active participation throughout the whole project lifecycle delivering value in requirements collection, clarification, prioritisation and breakdown to work breakdown structure (WBS)
• Collected project requirements by conducting several brain storming meetings with the project stakeholders, facilitated discussion
• Prepared detailed system requirements specifications and conducted review sessions to bring alignment and obtained sign-off from the client
• Clarified project requirements, coordinated and collaborated with development and testing team throughout the development and testing phase
• Performed user acceptance testing (UAT) and provided demo to the project sponsor.

• Siddhartha Agency that delivers road safety projects to customers
• As part of a cross functional team, I have conducted the following activities
• Met customer stakeholders and collected business requirements by effectively collaborating and communicating with them via discovery workshops, formal and informal meetings
• Facilitated requirements validation and prioritisation sessions with customer stakeholders on potential requirements complexities and delivery effort
• Performed competitive analysis and market research - to provide clear, concise, and reliable business and technology solutions
• Liaised continuously with the project delivery personnel to clarify requirements and provide clients with most suitable product solution
• Managed financials, processed, statement of work, purchase orders, invoices, prepared balance sheets and managed records and receipts
• Managed accounts payable, accounts receivable, bank reconciliations and payroll functions and reconciled daily, monthly and yearly transactions
• Resolved financial disputes raised by the customer service and sales teams.