Pooja Rani
5 Oncidium Way,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Flipkart
01.2022 - 12.2022
- Managed a high volume of customer inquiries via phone, email, and live chat, maintaining an average response time
- Demonstrated a proactive approach to identifying and resolving customer issues, resulting in a reduction in escalations to management
- Assisted customers with product inquiries, billing questions, and order status updates, ensuring accurate and timely information delivery
- Successfully upsold additional products and services, contributing to an increase in monthly sales
- Utilized CRM software to document customer interactions and maintain accurate records of customer communications and feedback.
Customer Service Representative
Subway
01.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Masters of Health Administration -
Murdoch University
Perth, WASkills
- Customer Service
- Order Processing
- Cash Handling
- Upselling and Cross-Selling
- Maintaining Cleanliness
- Handling Customer Inquiries
- Dealing with Issues
- Collaboration
- Cash Register Reconciliation
- Following Procedures
- Data Collection
- Product Knowledge
- Call Management
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Multi-Task Management
- Stock Management
- Order Fulfillment
- Payment Processing
- Store Maintenance
- Critical Thinking
- Follow-Up Skills
- Team Development
- Filing
- Problem-Solving Abilities
- Positive and Professional
- Active Listening
- In-Store Support
Current Job
Team member (Cashier), Red Rooster (Bp southbound), In progress
Personality Highlights
- Cheerful disposition
- Neat and well-organized
- Motivated by problem solving
- Independent worker
- Works well with deadlines
- Collaborative and efficient
- Excellent Inter Personal Skills
- Great Organizational and Planning Skills
- Strong Work Ethic
- Good Time Management Skills
- Quick Learner
- Good Problem-Solving skills
- Passionate
- Work well under pressure
Languages
- ENGLISH, ADVANCED, ADVANCED, ADVANCED, ADVANCED
- HINDI, ADVANCED, ADVANCED, ADVANCED, ADVANCED
- PUNJABI, ADVANCED, ADVANCED, ADVANCED, ADVANCED
References
- Sahil Passi, Security Officer, Fortescue Metal Group (FMG), +61 424 043 542
- Parul Uppal, Customer Service Rep., BP Baldvis Southbound, +61 424 843 542
- Akansha Sharma, Solar Energy Consultant, Raptor Power, +61 413 554 096
Volunteer Experience
- Trained new volunteers in college, helping them develop a strong commitment to community service
- Managed and lead different projects related to Social Work at HUM Foundation
References
References available upon request.
Timeline
Customer Service Representative
Flipkart
01.2022 - 12.2022
Customer Service Representative
Subway
01.2021 - 12.2021
Masters of Health Administration -
Murdoch University
Similar Profiles
Basavaraj KumbarBasavaraj Kumbar
Analytics Lead at FlipkartAnalytics Lead at Flipkart
Nitin KumarNitin Kumar
Manager F&I Projects(PMO) at FlipkartManager F&I Projects(PMO) at Flipkart
Srinath SattenapalliSrinath Sattenapalli
Department Manager at FlipkartDepartment Manager at Flipkart
Dhanush G Dhanush G null
Sales and Marketing Executive at FlipkartSales and Marketing Executive at Flipkart
DAUDA BAWADAUDA BAWA
Advanced Endoscopy Fellow at Lyell McEwin and Modbury HospitalsAdvanced Endoscopy Fellow at Lyell McEwin and Modbury Hospitals