Pooja Rani
Perth,WA
Summary
Seasoned Security Officer with a proven track record at Karrinyup Shopping Center, adept in personnel screening and fostering a safe environment. Demonstrated leadership as Assistant Manager at BP Fuel Station, enhancing team effectiveness and customer satisfaction. Skilled in electronic surveillance and fluent in English, I excel in high-pressure situations, ensuring safety and efficiency. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
7
7
years of professional experience
Work History
Security Officer
karrinyup shopping center
Perth, WA
09.2024 - Current
- Performed first aid and CPR when necessary during emergency situations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Searched bags manually to identify prohibited items and contraband.
- Responded to alarms and conducted investigations as required.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Reported safety hazards for remediation response.
Assistant Manager
Bp fuel station
Perth, WA
08.2023 - 12.2024
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Customer Service Representative
carousel shopping center
Perth, WA
01.2024 - 09.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
Reception Assistant
joshi automobile pvt ltd
Mohali, Punjab
07.2018 - 12.2018
- Coordinated catering needs for meetings such as ordering meals, beverages.
- Updated visitor logbook daily to track who entered the building.
- Sorted incoming mail and directed to correct personnel each day.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Provided administrative support to other departments including filing, photocopying, faxing and scanning documents.
- Managed company database and ensured the accuracy of contact information.
- Used company badging system to create badges for new employees and visitors.
- Coordinated pick-up and delivery of express mail services.
Education
Business Management -
Global College
Perth01-2019
Skills
- Personnel screening
- Identification verification
- Electronic surveillance
- Visitor tracking
- Investigation documentation
- Arrest procedures
- Fire safety training
- FLUENT IN English
Custom
- full time working rights
Timeline
Security Officer
karrinyup shopping center
09.2024 - Current
Customer Service Representative
carousel shopping center
01.2024 - 09.2024
Assistant Manager
Bp fuel station
08.2023 - 12.2024
Reception Assistant
joshi automobile pvt ltd
07.2018 - 12.2018
Business Management -
Global College