Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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POOJA SHAKTAWAT

Denham Court,Australia

Summary

Professional in production management with track record of optimizing workflows and ensuring timely project completion. Valued for fostering team collaboration and achieving targets in dynamic environments. Known for reliability and flexibility in meeting evolving production needs. Skills include resource allocation, process improvement, and problem-solving. Possesses knowledge of ERP business systems and MRP requirements.

Overview

11
11
years of professional experience

Work History

Production Administrator

OCEAN PROTECT
07.2024 - 11.2024
  • As a Production Planner at Ocean Protect my position aimed to facilitate a smooth and cost-effective environment, positioning the company for optimum production output by developing, maintaining and adjusting production schedules, providing administrative, client liaison and project coordination support to all active projects
  • This will include extensive usage of Simpro CRM and daily interface with key internal staff, external suppliers, and customers
  • My role was ultimately responsible for ensuring the availability of adequate support to the Management team under the guidance of the Factory Manager, National Operation Manager and Production Manager and managing the services required with maximum efficiency and expediency
  • Assist in developing and maintaining detailed master production schedules
  • Required to liaise closely with all internal production personnel, external suppliers and in/outbound transportation providers, and clients with a view to helping to facilitate production schedules
  • Day to day planning of work activities to meet customer requirements and to maintain asset condition and availability
  • Manage and process incoming emails, providing articulate and professional written correspondence to customers and third parties
  • Managing project enquiries, arranging and coordinating supplies for each project
  • Build and maintain relationships with the team, customers and suppliers
  • Interfacing with existing customer client stakeholders
  • Communication with internal staff and customers to coordinate project deadlines
  • Management of the CRM, including data entry, task creation and ongoing improvement
  • Purchase order management in issuing all purchase orders relevant to project and timely receipt of invoices against PO’s
  • Coordinate and schedule maintenance activities to maximise equipment reliability and performance
  • Develop and maintain detailed maintenance plans and schedules for routine preventive maintenance tasks
  • Coordinate with various departments to prioritise and execute maintenance work orders effectively
  • Raising purchase orders for direct delivery of components from suppliers
  • Administration and documentation management

Production Administrator

CIVILMART BCP Precast, Sydney
01.2021 - 07.2024
  • My role as a Production Administrator is to provide support to the Production Manager and the Branch with respect to production, operations, QA record management, purchasing, safety, sales, and financial/accounting needs and provide administrative support across the site
  • Liaise with the production department on client requests and timelines
  • Update the internal database with communication logs and update important client information
  • Maintained strong stakeholder relationships with internal customers & external suppliers
  • Monitoring ETAs against client and project schedules, managing stock on hand, process order amendments, sourcing suppliers, releasing product deliveries
  • Adjust production schedules in response to changes or delays
  • Prepare reinforcement schedules for existing customers and order steel from the supplier
  • Raise Purchase Order and Credit Requisitions as required, ensure invoices are approved by the relevant approvers
  • Support deliveries and stock transfers coming in and out of the site in conjunction with the Transport Coordinator
  • Enter data in relation to concrete, GRC production and capital works production
  • Contact suppliers for invoices etc
  • In conjunction with the Finance team if required
  • Assist finance, production, technical and distribution staff and provide support to mobile sales representatives if required
  • Maintain the asset register by keeping a record of Asset transfers and mould transfers to another branch
  • Assisting the QA Manager in preparing and providing all QA documents to customers i.e
  • Precast batch record, Cage reinforcement checks, Seal curing compound reports, Compliance Certificate and maintaining record of daily concrete test results
  • Recommending process improvements and coaching the production team on quality control to ensure product excellence
  • Maintenance of Quality control testing Reports from NATA laboratory
  • Organizing training like gantry/overhead crane, grey card, and verification of competence for factory workers
  • Assisting the WHS coordinator to ensure all hazards, Incidents/accidents and near misses at the production site are reported in the system, investigated and corrective actions taken to minimize risk of reoccurrence
  • Assist WHS coordinator in organizing orientation and site induction training for new labor hire and explaining them work-related SWMS
  • Procurement includes labor hire, transport and concrete, steel etc
  • Liaise with Branch Manager and Production Supervisors on the attendance status of employees
  • Update and track data in relation to labor hire hours
  • Perform cycle counts/stocktakes, make recommendations on ordering quantities and adjust computer records other duties as required/instructed

Administration Officer

SHOPFITTINGS DIRECT PTY LTD
01.2019 - 12.2020
  • Handled multifaceted administrative and customer service tasks (e.g., Handling inquiries of clients, provided knowledge & expertise to customers on a wide range of products & services, customer quoting, reporting/archiving, order management, billing, booking consignment, ordering stationery & office supplies)
  • Provided timely, courteous, and knowledgeable response to Client’s information requests
  • Provided main administrative support to sales and clients responsible for creating, issue, and managing the Quote to Billing process This includes meeting requirements and deadlines in an accurate and timely manner and ensuring customer satisfaction throughout the service
  • Worked with the Purchasing Team to ensure any customer order issues are resolved in an efficient and professional manner
  • Responsible for managing and resolving external & internal queries relating to product, order status, client accounting information and compliance issues
  • Responsible for taking actions to ensure all client positions are accurate for sales reporting, order and billing processing, and client management
  • Worked closely with clients, sales, and internal teams and proactively seeks to meet daily and monthly goals
  • Reconcile out of date Opportunities for orders provide timely support and resolutions regarding product issues
  • Sourcing proof of delivery confirmation, process warranty and credit return requests
  • Raising purchase orders and chasing outstanding accounts
  • Responsible for ensuring any off-line pricing calculators and product-specific checklists are completed prior to quote submission
  • Verify product needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
  • Ensuring follow-up actions are completed
  • Liaise with sales and clients for issues relating to products
  • Escalate all delays to internal departments where interaction is required
  • Implement release of billing for all services
  • Act as mentor/coach to new hires and existing staff
  • Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality, ability to learn and master new

Administration Officer

2nds World
07.2013 - 10.2017
  • The first point of contact in a busy office, handling customers’ product-related queries via email or telephone and resolving all the customers’ issues efficiently within the time frame
  • Excellent knowledge of business edge (software use for company business), proficiency in Microsoft Office programs with highly accurate Data Entry Skills, Comprehensive knowledge of Microsoft word, outlook, Excel, Access, and MYOB
  • Developed innovative PowerPoint presentation used by the sales team
  • Also, I have managed and trained the employees and contributed to the companies’ efficiency by creating a delivery system for next-day deliveries
  • Handle customer queries and complaints
  • Answering the high number of incoming calls
  • Resolving all the customers’ issues efficiently within the time frame
  • Organize and distribute customer orders, generating Invoices
  • Excellent knowledge of business edge (computer system)
  • Responsible for providing administrative support to Finance team including Processing invoices, Audit and submitting Daily and monthly reports
  • Maintain efficient records management
  • Implement and establish training programs
  • Scanning and copying contracts, notes, and other documents
  • Creating and modifying documents using Microsoft Office
  • Working with buying managers and requesting to be ordered list of stocks
  • Responsible for generating new strategies and plans to improve quality and efficiency
  • Control stock inventory throughout the organization (across 5 stores)
  • On numerous occasions I was responsible for the claims warehouse at the Cremorne office due to the manager’s absence
  • Received a merit raise for strong attention to detail, exemplary customer service and team player attitude

Education

Bachelor’s - science

MLS University

Skills

  • Database Administration
  • Record Management
  • Spreadsheets
  • Project Management
  • Purchase Order
  • Production scheduling
  • Health and safety compliance
  • Quality assurance
  • MS Outlook
  • MS Teams
  • SAP
  • ERP
  • MRP
  • MYOB

Professional Development

Microsoft Office Specialist (MOS)

Timeline

Production Administrator

OCEAN PROTECT
07.2024 - 11.2024

Production Administrator

CIVILMART BCP Precast, Sydney
01.2021 - 07.2024

Administration Officer

SHOPFITTINGS DIRECT PTY LTD
01.2019 - 12.2020

Administration Officer

2nds World
07.2013 - 10.2017

Bachelor’s - science

MLS University

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POOJA SHAKTAWAT