Pooja Sharma
Perth,WA
Summary
Dynamic administrative professional with a proven track record at Pezzano Enterprises, excelling in customer service and office administration. Skilled in Microsoft Excel and effective communication, I have successfully streamlined processes and enhanced customer satisfaction, demonstrating a commitment to excellence and continuous improvement in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Pezzano Enterprises
Canning Vale, WA
07.2023 - Current
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Entered data into spreadsheets using Microsoft Excel and Quick B2B and Xero programs.
Barista Manager
Crema Crew
Rockingham , WA
04.2023 - Current
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
Customer Service Executive
Teleperformance
India, India
10.2021 - 01.2023
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Ensured that all customer queries were handled quickly and professionally.
- Identified opportunities for process improvement within the customer service department.
Quality Control Analyst
Oxygen Analytical labs
India, India
02.2020 - 09.2021
- Developed and implemented procedures for inspecting, testing and evaluating the precision and accuracy of products or services.
- Performed root cause analysis on non-conforming materials to identify problems and corrective action plans.
- Conducted tests on product samples and recorded results.
Education
MBA - Business
Murdoch University
Perth, WA06-2025
Bachelor of Science in Physics -
Punjabi University
India05-2020
Skills
- Customer service
- Effective communication
- Time management
- Presentation preparation
- Microsoft
- Office administration
- Email management
- Invoice processing
- Bookkeeping
References
References available upon request.
Timeline
Administrative Assistant
Pezzano Enterprises
07.2023 - Current
Barista Manager
Crema Crew
04.2023 - Current
Customer Service Executive
Teleperformance
10.2021 - 01.2023
Quality Control Analyst
Oxygen Analytical labs
02.2020 - 09.2021
MBA - Business
Murdoch University
Bachelor of Science in Physics -
Punjabi University
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