Pooja Shrestha
Sydney,Australia
Summary
Dedicated second year nursing student currently working towards Bachelor in Nursing. Caring and compassionate who has understanding of role of nurses in interdisciplinary environments. Responds to emergencies with calm mentality and demonstrated success in delivering superior care to multiple patients during placements.
Overview
5
5
years of professional experience
Work History
Student Registered Nurse
Balmain Hospital And St. Vincent Hospital
- Improved patient care by conducting comprehensive assessments and developing individualized care plans.
- Enhanced patient safety through diligent monitoring of vital signs and accurate medication administration.
- Collaborated with interdisciplinary healthcare teams to optimize patient outcomes and ensure continuity of care.
- Provided compassionate support to patients and families, addressing concerns and answering questions regarding treatment plans.
Customer Service Agent
Qantas Airways
09.2022 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Flight Attendant
Himalaya Airlines
10.2019 - 03.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Education
Bachelor of Nursing - Nursing
University of Notre Dame Australia
2025
BBA - Business Administration And Management
Tribhuvan University
06.2018
Skills
- Health Promotion
- Organizational Skills
- Cultural Competence
- Effective Communication
Timeline
Customer Service Agent
Qantas Airways
09.2022 - Current
Flight Attendant
Himalaya Airlines
10.2019 - 03.2022
Student Registered Nurse
Balmain Hospital And St. Vincent Hospital
Bachelor of Nursing - Nursing
University of Notre Dame Australia
BBA - Business Administration And Management
Tribhuvan University
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