Pooja Thapa

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed and motivated employees to be productive and engaged in work.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Operated register to process payments and collect cash payment for order totals.
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements.

• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

• Helped open accounts and performed KYC tasks

• Supported front-desk operations

• Organized documents and assisted in customer service

• Analyzed problems and worked with teams to develop solutions.