Poojan Gothi
Melbourne,VIC
Summary
Passionate bodybuilder with extensive knowledge of the health, vitamin and sports nutrition industries. Energetic and outgoing with an innate drive to motivate and project a healthy lifestyle, meet and exceed sales quota, and grow business. With an extensive experience in Customer service roles over the past four years. The real definition of Customer Service has changed overtime for me and has evolved to be "Customer satisfaction", to put it shortly. Having worked in fast paced environments, I not only have developed the qualities of being extremely dynamic but I have learnt to do it whilst catering to customers needs which are always extremely vital. I have worked as a Customer Service Representative for over four years now and know exactly what it means to serve customers, leaving them satiated and hence happy. I would love for you to grant me this opportunity as I would love to surpass my experience onto this role and prove out to be an extremely successful Customer Service representative.
Overview
5
5
years of professional experience
Work History
Analyst
DXC Technology (on Behalf Of WorkSafe Victoria)
08.2023 - 01.2024
- Executing business process transactions, focusing on accuracy and adherence to procedures.
- Collaborating with senior analysts and managers.
- Participating in process improvement projects and data analysis.
- Assisting in identifying process bottlenecks and quality assurance.
- Ensuring compliance with established standards and procedures.
- Supporting senior analysts in analyzing data trends and reporting.
- Assisting in updating and maintaining process documentation.
- Working with the team to meet performance targets and quality standards.
Customer Service Representative
7-Eleven
02.2022 - 12.2022
- Showed a clear understanding of departments and their procedures.
- Implemented effective marketing techniques and strategies.
- Attended workshops and conferences centred around increasing customer service skills.
- Exuded friendliness, professionalism, and enthusiasm for the company mission.
Customer Service Representative
BP
02.2020 - 01.2022
- Brought forth a self-motivated attitude.
- Helped to achieve increases in sales.
- Communicated effectively with colleagues and superiors.
- Worked morning, afternoon, evening, and night shifts.
- Made coffees as being one of the baristas at the store, baked pies, and kept a clean environment at the store.
- Opened and closed the store
Sub-Artist
Subway
04.2019 - 01.2020
- Worked as a Subway artist at Subway.
- Worked there especially in the busy hours and hence used to handling a lot ofcustomers at once.
Boostie
Boost
01.2019 - 03.2019
- Worked to ensure a positive and hassle-free customer experience.
- Worked as a juice/smoothie maker at Boost.
Education
Master of Science - Business Information Systems
Torrens University Australia
Melbourne, VIC06.2023
Bachelor of Science - Computer Science And Programming
LDRP Institute of Technology
India 06.2018
Skills
- Passionate bodybuilder
- Self-motivated
- Personable and friendly
- Excellent sales skills
- In-depth knowledge of supplements, vitamins and sports nutrition products
- Customer and service-oriented
- Possess in depth knowledge of supplements and the functioning of the ingredients used in them, all thanks to my science background
Availability
Full-Time
Temporary Graduate Visa (subclass 485) - expiring 28/06/2028
Timeline
Analyst
DXC Technology (on Behalf Of WorkSafe Victoria)
08.2023 - 01.2024
Customer Service Representative
7-Eleven
02.2022 - 12.2022
Customer Service Representative
BP
02.2020 - 01.2022
Sub-Artist
Subway
04.2019 - 01.2020
Boostie
Boost
01.2019 - 03.2019
Master of Science - Business Information Systems
Torrens University Australia
Bachelor of Science - Computer Science And Programming
LDRP Institute of Technology
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