Poojani Samarasena

· Handled 50+ daily customer enquiries via phone and email, ensuring timely resolution

· Resolved customer complaints, achieving high satisfaction outcomes

· Maintained accurate records of customer interactions using CRM systems

· Provided product expertise to support purchasing decisions

· Supported administrative processes, improving workflow efficiency

· Managed inbound enquiries and provided professional customer support

· Prepared reports, correspondence, and internal documentation

· Performed high-volume data entry with 100% accuracy focus

· Coordinated meetings, agendas, and communication materials

· Maintained confidential records and compliance standards

· Delivered person-centred support while managing diverse client needs

· Built strong relationships through effective communication

· Handled challenging situations using problem-solving techniques

· Maintained accurate client documentation and reporting

• Provided face-to-face customer service to 50–100 customers daily
• Processed transactions accurately using POS systems
• Resolved customer enquiries and issues efficiently
• Maintained store presentation and stock levels
• Contributed to a team-focused and customer-first environment

• Delivered friendly and efficient retail customer service
• Operated POS systems and handled sales transactions
• Assisted with merchandising and store presentation
• Supported daily store operations and team activities

• Provided high-quality customer service in a busy retail environment
• Assisted customers with product selection and recommendations
• Maintained cleanliness and visual presentation of the store
• Supported team operations and food safety compliance