Poojitha Chowdary Yadlapalli
Clayton South
Summary
Motivated data analyst with hands-on experience in analyzing, cleaning, and visualizing data to support business decisions. Confident in working with large datasets, building reports, and solving problems using logic and attention to detail. Strong communicator and team player who can explain insights clearly and adapt quickly in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Analyst Intern
Generation Australia
03.2025 - 06.2025
- Utilized SQL to efficiently query and manage structured data, ensuring quick and accurate access to information for informed decision-making.
- Applied Python to clean, transform, and visualize data, converting raw datasets into actionable insights that supported business strategies.
- Developed interactive dashboards in Power BI, integrating data from multiple sources to provide real-time, reliable insights for business users.
- Leveraged advanced Excel techniques, including pivot tables, charts, and complex formulas, to analyse large datasets, streamline reporting, and deliver clear business insights.
- Built and optimized data models using DAX to enhance business intelligence, enabling teams to uncover trends and improve forecasting accuracy.
- Created and presented actionable reports and visualizations using Power BI and Excel, simplifying complex data for informed, cross-functional decision-making.
- Collaborated with cross-functional teams and stakeholders in an Agile (Scrum) environment to align data analysis objectives with business goals. Delivered actionable insights on a weekly sprint cycle to support strategic decision-making.
IT Service Desk Analyst
Mercy Health
09.2023 - 02.2025
- Provided first-line support for hardware, software, and network issues, ensuring timely resolution or proper escalation to higher-level teams.
- Delivered remote technical support using tools like TeamViewer, Citrix, and Remote Desktop to troubleshoot and resolve end-user problems efficiently.
- Managed user accounts through Active Directory, including creation, modification, and deactivation, ensuring secure and accurate system access.
- Handled incoming service tickets, emails, and phone calls, maintaining clear communication with end-users for fast issue resolution.
- Documented technical issues, solutions, and service requests in ServiceNow, improving the knowledge base for faster future resolutions.
Call Centre Customer Support Representative
Simply Energy
02.2020 - 09.2023
- Provided outstanding customer service by identifying needs through effective questioning and active listening, ensuring prompt issue resolution.
- Improved customer experiences by addressing challenges and offering tailored solutions to meet individual requirements.
- Maintained accurate customer records, ensuring the confidentiality and consistency of information in the system.
- Boosted customer satisfaction by resolving concerns quickly and delivering clear, professional communication in every interaction.
Education
Master of Science - Information Technology
Deakin University
Melbourne, VIC12-2019
Bachelor of Science - Computer Science And Engineering
Acharya Nagarjuna University
Guntur, AP, India04-2017
Skills
Data Visualization: Power BI, Excel (PivotTables, Charts)
Data Analysis & Programming: SQL, Python (Pandas, NumPy), Excel
Generative AI: Microsoft Copilot, ChatGPT, Automation with prompt engineering
Version Control: Git, GitHub (collaborative data projects)
Statistics: Descriptive statistics
Project Methodologies: Agile (Scrum)
Collaboration Tools: SharePoint, Microsoft Teams, Outlook
Technical Documentation: User guides, dashboard documentation, analytics workflows
User & Identity Management: Active Directory, Azure Active Directory
Cloud Platforms: Microsoft 365, Exchange Online
ITSM Tools: ServiceNow (Incident & Service Request Management)
Virtualization: Hyper-V (Windows)
Certification
Generation Australia Certified: Data Analytics Program
Soft Skills
- Strong analytical mindset with excellent problem-solving skills to transform complex data into clear, actionable insights.
- Effective communicator skilled in data storytelling, enabling impactful presentations for both technical teams and business stakeholders.
- Collaborative team player who adapts quickly to changing priorities and thrives in dynamic, fast-paced environments.
- Committed to continuous learning and growth, staying updated with the latest data tools and industry best practices.
Timeline
Data Analyst Intern
Generation Australia
03.2025 - 06.2025
IT Service Desk Analyst
Mercy Health
09.2023 - 02.2025
Call Centre Customer Support Representative
Simply Energy
02.2020 - 09.2023
Master of Science - Information Technology
Deakin University
Bachelor of Science - Computer Science And Engineering
Acharya Nagarjuna University
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