Poojitha Banala
Boronia,VIC
Summary
Dynamic leader with proven expertise in staff supervision and customer experience enhancement, honed at Royal Nut Company and Wipro Technologies. Excelled in improving store operations and client satisfaction through effective problem-solving and team management. Skilled in POS systems and fostering professional growth, significantly contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Royal Nut Company
01.2024 - Current
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
Senior Associate
Wipro Technologies
05.2021 - 11.2023
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Trained and supervised employees on office policies and procedures.
- Developed and implemented strategies to increase client satisfaction and engagement.
Education
Bachelor of Technology - Electrical Engineering
Vignan Institute of Technology & Science
Hyderabad, Telangana,India12-2020
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Time Management
- Store Opening and Closing
- Staff Supervision
- Team Management
- Stock management
- POS systems operations
- Pricing and Markdowns
Timeline
Assistant Store Manager
Royal Nut Company
01.2024 - Current
Senior Associate
Wipro Technologies
05.2021 - 11.2023
Bachelor of Technology - Electrical Engineering
Vignan Institute of Technology & Science
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