Summary
Overview
Work History
Education
Skills
Accomplishments
Selflearningprojects
Workrights
References
Timeline
Generic

Poojitha Chowdary Yadlapalli

Clayton south,Australia

Summary

Dedicated IT professional with a strong background in Azure cloud services, ITSM, and user identity management, aiming to leverage expertise in cloud infrastructure, Active Directory, and Microsoft 365. Recognized for effective troubleshooting and problem-solving abilities, as well as strong collaboration and communication skills. Looking for a challenging role to utilize technical skills and contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

Collins International College
02.2023 - 10.2024
  • Designed and Configured Azure Cloud infrastructure, including Virtual Machines, Virtual Networks
  • Managed network configurations, such as DHCP address ranges and DNS settings, and established security policies, and routing protocols
  • Hands-on experience in onboarding and offboarding process of users and devices, in creating Group Polices of Users and Groups, implementing MFA for all users
  • Executed Azure Active Directory to provide single sign-on access to a group of cloud SaaS services such as Office 365
  • Configured Azure Role-based Access Control (RBAC) to separate tasks within our team and allow only required people
  • Analyzed, evaluated, and responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted clients and customers on priority based using the ServiceNow ticket management system
  • Worked on administration of M365 workloads (Exchange online, SharePoint online, Teams, OneDrive for business)
  • Communicating, educating, and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • Worked on escalated tasks related to interconnectivity issues and complex cloud-based identity management and user authentication, service interruptions with Virtual Machines and associated virtual storage
  • Developed methodologies for cloud migration, implemented best practices and helped to develop backup and recovery techniques for applications and databases

Customer Support Representative

Simply Energy
03.2021 - 02.2023
  • Provided outstanding customer service and identified customer’s needs with effective questioning
  • Identified key sales opportunities for Simply Energy’s customers and handled objections when required
  • Captured, processed and lodged accurately customer information into the database, and maintained database by ensuring high accuracy, integrity, and confidentiality
  • Promoted Simply Energy as a leading energy provider by delivering good quality customer service to new and existing Simply Energy customers
  • Submitted requests to the proper department to prevent re- occurring issues and recommend improvements in the process and procedure
  • Developed personal organization and multitasking skills in a fast-paced environment

Customer Service Representative

Coles Express
01.2019 - 03.2021
  • Greeted customers entering establishments
  • Assisted customers by providing information and resolving their complaints
  • Answered customers' questions, and provided information on procedures or policies
  • Processed merchandise returns and exchanges, as well as promoted monthly specials and products, checked stock for expirations and removed old items
  • Stocked shelves and marked prices on shelves and items

Education

Master of Information Technology (Professional) - Networking, Cyber Security

Deakin University
12.2019

Skills

  • Cloud: Azure
  • ITSM: ServiceNow
  • Virtualisation: Hyper-V (windows)
  • Active Directory Domain Services and Microsoft Entra
  • User Management: Onboarding/Offboarding users, Role-Based Access Controls (RBAC), Licensing
  • Policies: Group Policies (GPO) and Multi Factor Authentication (MFA)
  • Microsoft 365 services: Exchange online, Microsoft SharePoint, Microsoft Intune, Security, Compliance, OneDrive, Teams
  • M365 Business tenancy/subscription management
  • Technical Documentation/Training
  • Backup and Replication: Azure, VEEAM
  • PowerShell scripting
  • Asset Management: Snipe-IT
  • Networking: Virtual networks, DNS, DHCP, and VPN
  • FSMO roles
  • Windows server 2012R2/2016/2019,2022, and OS installation
  • Azure AD connect, and Azure Active Directory Synchronizing
  • Storage accounts
  • Decommissioning resources
  • Network Security groups, DFS and NTFS, RMM tools
  • Disk management, snapshots, and VM image versioning
  • Remote Desktop Services (RDS)
  • Windows Server Update Services (WSUS)

Accomplishments

    On-premises AD connect server migration to Microsoft Entra ID:

    Successfully migrated on-premises Active Directory (AD) Connect server to Microsoft Entra ID, enhancing cloud identity management and improving user access efficiency.

    Onboarding/offboarding users and devices:

    Collaborated with IT and security teams to create comprehensive checklists for user and device onboarding/offboarding, ensuring compliance with organizational policies and improving operational efficiency.

Selflearningprojects

Microsoft Intune Implementation:

Configured a custom domain name for Intune tenant, added users and created groups in Intune. Managed licenses, roles and granted admin permissions for Intune, as well as added, configured and protected Apps with Intune, moreover, enrolled devices and assigned policies on both users and devices

Azure Backup and recovery:

Implemented backup as a service in Azure for VM Instances and Databases. Created recovery service vault, and enabled backup configuration for all instances and DB’s. Once the backup is done deleted the original instances and used the restored backup to retain the instances back

Disaster recovery

Created and implemented DR activity in test environment to make the resources available in target location if any failure occurs, furthermore, implemented failover routing to the machines in two different regions

Workrights

Australian Permanent Resident

References

Provided upon request.

Timeline

Technical Support Engineer

Collins International College
02.2023 - 10.2024

Customer Support Representative

Simply Energy
03.2021 - 02.2023

Customer Service Representative

Coles Express
01.2019 - 03.2021

Master of Information Technology (Professional) - Networking, Cyber Security

Deakin University

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Poojitha Chowdary Yadlapalli