Poonam Dass

Work History

Precision Dental Care

02.2021 - Current

Communication & provide assistance to colleages and Managers.
Screened and transferred incoming calls, took down messages, and transmitted information & documented.
Maintained a cleanliness in our work environment.
Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Coordinated scheduling for all staff, ensuring optimal coverage during peak hours.
Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
Improved patient relations by proactively addressing concerns or complaints.
Participated in staff meetings and training sessions.
Conducted insurance verification tasks accurately.
Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Comprehensive Dental Care

09.2019 - 02.2021

Performed accurate documentation of patient charting & ongoing procedures.
Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Assisted Clinicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
Documented treatments delivered and follow-up care.
Stocking up rooms to make sure all instruments and stocks are in for use.
Processing and sterilizing instruments with care and safety.
Stock taking and organizing stock rooms
Relieving Reception staffs during breaks or if short staffs

Jack's of Fiji

08.2008 - 02.2017

Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Established workflow processes and monitored daily productivity.
Monitored and evaluated personnel performance to complete annual reviews.
Collaborated closely with other department managers to identify areas where administrative support could be improved.
Provided support during periods of high workload by stepping in to assist.
Enhanced employee morale through recognition programs.
Trained new employees on company policies, procedures, software applications.
Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members.
Assisted with recruitment efforts by screening resumes, scheduling interviews.
Managed a team of office staff, providing training and support to ensure smooth daily operations.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.