Travelling, Learning, Sharing my knowledge, Being a efficient Team Player
Poonam Dass
Reception Manager
Ngnunnawal,Australian Capital Territory
Summary
Accomplished Front Office Coordinator at Precision Dental Care, adept in office management and customer service expertise. Spearheaded efficiency improvements and fostered team collaboration, significantly enhancing patient relations and administrative operations. Proficient in Microsoft Office, with a proven track record in problem-solving and maintaining confidentiality.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Front Office Coordinator
Precision Dental Care
02.2021 - Current
- Communication & provide assistance to colleages and Managers.
- Screened and transferred incoming calls, took down messages, and transmitted information & documented.
- Maintained a cleanliness in our work environment.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Coordinated scheduling for all staff, ensuring optimal coverage during peak hours.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Improved patient relations by proactively addressing concerns or complaints.
- Participated in staff meetings and training sessions.
- Conducted insurance verification tasks accurately.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Dental/Sterilization Nurse
Comprehensive Dental Care
09.2019 - 02.2021
- Performed accurate documentation of patient charting & ongoing procedures.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Assisted Clinicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Documented treatments delivered and follow-up care.
- Stocking up rooms to make sure all instruments and stocks are in for use.
- Processing and sterilizing instruments with care and safety.
- Stock taking and organizing stock rooms
- Relieving Reception staffs during breaks or if short staffs
Procurement Admin Supervisor
Jack's of Fiji
08.2008 - 02.2017
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes and monitored daily productivity.
- Monitored and evaluated personnel performance to complete annual reviews.
- Collaborated closely with other department managers to identify areas where administrative support could be improved.
- Provided support during periods of high workload by stepping in to assist.
- Enhanced employee morale through recognition programs.
- Trained new employees on company policies, procedures, software applications.
- Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members.
- Assisted with recruitment efforts by screening resumes, scheduling interviews.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
04.2001 -
Skills
Maintaining confidentiality
Office management
Front office management
Reception duties
Customer service expertise
Problem-solving capacity
Time management proficiency
Teamwork and collaboration
Microsoft office
Accomplishments
- Supervised team of 10 + staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Started off as a Dental Assistant and got promoted to Receptionist and then Front Office Coordinator/Reception Manager
Interests
Timeline
Front Office Coordinator - Precision Dental Care
02.2021 - Current
Dental/Sterilization Nurse - Comprehensive Dental Care
09.2019 - 02.2021
Procurement Admin Supervisor - Jack's of Fiji
08.2008 - 02.2017
University of Fiji - High School Diploma,
04.2001 -