Poonam Gaba
Fraser Rise,VIC
Summary
Graduate in Master of Mass Communication from Panjab University with major in Arts is currently seeking an opportunity to utilize and enhance my comprehensive knowledge and skills in a domain of customer assistance/support. University project and assessments have prepared me to work in tasks effectively and enhanced my ability to learn new skills quickly and efficiently. Personal Attributes Knowledge. Willingness to improve. Time management skills. Poonam Gaba - M: +61 434343394
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Telstra
Caroline Springs, Victoria
02.2023 - Current
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Childcare Educator
Villa Bambini Early learning
Templestowe, Victoria
01.2021 - 01.2023
- Promoted language development through storytelling sessions with children.
- Encouraged physical activity and academic curiosity through individual engagement.
- Taught specialized skills in drawing and handicrafts to enhance creativity.
- Monitored behavior of children during classroom and activity settings.
- Organized and facilitated safe recreational activities for all participants.
- Assisted with food and drink service, while tracking nap schedules.
- Educated children on importance of daily activity and healthy eating habits.
- Supervised various activities, including circle time, free play, and learning sessions.
Customer Service
Kebabs are
11.2020 - 03.2021
- Us
- Provided excellent customer service within a busy restaurant by serving around 150 customers a day
- Responsible for accurately handing cash of up to $2,000 per day
- Demonstrated excellent attention to detail by ordering accurate inventory on weekly basis
- Maintained a safe and healthy work environment by following company’s standards and sanitation regulations
- Actively managed the restaurant during the rush hours.
Customer service
Brij Property Consultants
04.2016 - 05.2019
- Periodically reviewed criteria for acquiring, testing and selecting talent
- Delivering information about a company’s offerings
- Handling complaints to building strategies for improving the overall customer experience
- Answer Question and resolve all queries.
Customer service
Axtria Infratech Pvt. Ltd
05.2015 - 03.2016
- Handling customers complaints
- Assisted in the interview process
- Collecting and analysing customer feedback.
Education
Post Graduate Diploma - Mass Communication
09.2022
Panjab University
04.2015
Bachelor of Arts -
Panjab University
04.2014
Certificate of Early Childhood Education and Care -
01.0001
Skills
- Ability to use positive language
- Positive Role Model
- Clear communication skills
- Empathy
- Self-control
- Safety awareness
- Taking responsibility
- Patience
- Communication
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Service Representative
Telstra
02.2023 - Current
Childcare Educator
Villa Bambini Early learning
01.2021 - 01.2023
Customer Service
Kebabs are
11.2020 - 03.2021
Customer service
Brij Property Consultants
04.2016 - 05.2019
Customer service
Axtria Infratech Pvt. Ltd
05.2015 - 03.2016
Post Graduate Diploma - Mass Communication
Panjab University
Bachelor of Arts -
Panjab University
Certificate of Early Childhood Education and Care -
Similar Profiles
Roshni GutteeRoshni Guttee
Customer Service Representative at TelstraCustomer Service Representative at Telstra
Whitney PellingWhitney Pelling
Customer Service Representative at TelstraCustomer Service Representative at Telstra
Jennifer RobJennifer Rob
Sales Consultant at TelstraSales Consultant at Telstra
Gail AntonyGail Antony
Workforce Co-Ordinator at TelstraWorkforce Co-Ordinator at Telstra
Amelia CapleAmelia Caple
Traffic Controller at Metro Utility Traffic ServicesTraffic Controller at Metro Utility Traffic Services