Poonam Vachhani

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Planned, designed, and scheduled phases for large projects.
• Assisted company in designing and implementing new custom CRM
• Experience working on Telstra's applications tools like UCSS, The Partner Central, Partner Portal, SFD, CSSA, NBN Co and other tools as required.
• Experience in managing backend of Telstra's systems like Project Management, Feasibility system, UC Hub, Netcracker etc unsiTelstra laptop.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed projects from procurement to commission.

• Pick up project/tasks tickets from internal Zoho CRM on daily basis.
• Collect technical information on customer's current IT setup for better understanding and for new network deployment
• Requesting Project IDs, new number ranges, feasibilities, magpie reports etc from Telstra in preparation for project submission
• Completing IPOT, SIP number details for SIP/TIPT projects
• Provide support to Telstra dealers/Partners in the development of complex data and strategic sales opportunities, bringing technical understanding of the customer's needs and Telstra's NEXTIP (MPLS) solutions
• Ensure seamless implementation of a complex solution to customer specifications, through interaction with other stakeholders
• Coordinating and liaising with Telstra's Project Managers, Account Executive and Dealers to ensure project delivery
• Maintained database and spreadsheets with accurate partner/customer details and status.
• Manage adds, moves and changes for Telstra's complex solutions
• Submit orders in partner portal and/or eform depending upon the solution offered
• Contribute to driving incremental sales performance by providing technical knowledge and exceptional customer service
• Take an ongoing and active role in assisting team members, to ensure best practice standards are being met
• Provide and act as an escalation path for troubled projects in conjunction with Telstra's account team as and when required.

• Assigning new projects to project managers from the project management queue
• Monitoring the progress of the projects managed by each team member
• Managing project escalations requested by Telstra account team, Sales team in VExpress and Dealers
• Conducting project kick-off meetings with internal stakeholders and customers
• Liaising with Telstra's project manager, account team and technical department to ensure timely delivery of network projects
• Managing the project management team, conducting staff meetings, conducting product training and team appraisal to ensure company standards are met
• Visiting customer's site to discuss project plans as and when required
• Working with a strong sense of urgency in meeting deadlines and targets, and cope well under pressure
• Meet and exceed revenue targets as set by Telstra and higher management within VExpress
• Hired and trained new Project managers.

• Receipt and distribution of TBS orders to appropriate parties
• Liaising with Contractors and Dealers to ascertain the status of TBS installations
• Act as the focal point for all inquiries regarding the status of TBS orders
• Administering variations to TBS orders
• Processing MAC CAC
• Generate the E-Confirmation Report on a bi-monthly basis to Telstra
• Responsible for ensuring the details for jobs held in VBOB is accurate and up-to-date
• Process maintenance cancellations as required
• Run monthly maintenance schedules and purchase order to be sent to maintaining dealers
• Arranging for the release of equipment from the warehouse for installations being carried out by dealers or contractors
• Administering requests for service work or subcontracting that has come from Dealers via the Orders desk or VExpress sales team by distributing to the appropriate contractors
• Follow up on the status of these service work requests and invoicing when finished at the specified amount
• Generating all PO's for TBS orders and subcontracting orders
• Processing weekly Telstra remittances to send to accounts to apply payments received
• Assist all VExpress staff with any queries regarding TBS orders
• Generate the monthly Service Report of all TBS orders received in the month prior
• Generate and distribute the Daily Systems Sales report to VExpress Sales and Management.

• Validate orders as they are received via email, fax, call and online system
• Processing of orders by entering the orders information into the VExpress online store, pushing the order through to MYOB for invoicing and push it through to warehouse for shipment
• Raise a software Purchase Order in MYOB, purchase and download the software in preparation for the system run-up
• Process equipment returns by ensuring the original invoice amount has been credited and the restocking fee applied to the invoice
• Process internal loan agreements in cases where staff need to use equipment from inventory on a temporary basis
• This function includes the creation of inventory adjustment paperwork, following upon outstanding returns and reversing the inventory adjustment when stock is returned
• Process external loan agreements in cases where Business Partners need to borrow equipment from inventory on a temporary basis
• This function includes; entering orders into MYOB, invoicing the stock out to the Business Partner, passing on loan details to accounting for inventory adjustment, chasing up returns, crediting the invoice when stock is returned and advising accounting for inventory adjustment reversal.