Poonguzhali Kuppusamy

Doshii brings hospitality apps together and gets them talking to your POS. For venues that means less double-handling, admin, and confusion and more time to do what they do best. For their customers, it means a more satisfying and seamless experience.

• Worked on Venue/POS/App onboarding for Doshii Connect website
• Worked on integrations with Chargebee for Subscription
• Worked on Zendesk for ticketing
• Worked on As Is and To Be process while migrating from Zendesk to HubSpot
• Assisted in testing for HubSpot migration
• Worked on HubSpot
• Working closely with the Product Owner to understand backlog priorities.
• Working closely with scrum teams and facilitating scrum events to ensure that user stories, bugs, designs and technical solutions are appropriately and correctly articulated, documented, and understood by the team.
• Working closely with stakeholders, PO, tech lead & design to write a story.
• Translate business requirements into Agile scrum User stories/Acceptance Criteria for completion by the technology teams.
• Created Epics, User Stories and acceptance criteria( Gherkin format) in JIRA for Requirement Traceability Matrix.
• Created multiple process flow, flowcharts using the draw.io to explain how the flow between each system works.
• Effectively running the Sprint refinement to make a story ready for the next sprint.
• I have additionally assisted as Scrum Master for the Scrum ceremonies (Standups, Sprint refinement, Sprint review, Sprint retro, Sprint planning).

Client: WooliesX - Woolworths at work

• Worked on payment experience (Openpay & Creditcard ) for Woolworths at work website.
• Worked on shopping/online experience for Woolworths online(B2C), Woolworths at work website(B2B) & WPAY.
• Created Roadmaps inline with release dates linked Epics, User Stories and acceptance criteria in JIRA for Requirement Traceability Matrix.
• Facilitate BRP(Big room planning) to plan for each quarter, identify risk and dependency and address it to stakeholders during SOS(Scrum of scrums).
• Created user flows using MIRO, Lucid chart to demonstrate logical operational steps.
• Organized technical workshop with different streams involved to identify potential blockers and to produce designs to meet business needs.
• Working collaboratively with stakeholders and project team to manage and remove roadblocks to deliver code into production environment for ongoing development of the Delivery framework.
• Working collaboratively with scrum team during a sprint to deliver sprint goals.
• Performing 3 amigos with Developers & Testers
• Created support documents with relevant details about changes.
• Providing demos to the Business team for each initiative.
• Framed Go To Market plan for enhancement and tracked changes.
• Proved successful working within tight deadlines and a fast-paced atmosphere.
• Maintained implementation and roll-out plan for changes.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.

Client: WooliesX

• Effectively participating in Sprint planning and execution with cross-functional team, facilitating in creating user stories, product backlog, sprint backlog.
• Creating acceptance criteria in Gherkin format.
• Identified needed business improvements and collaborated with systems involved to implement solutions.
• Maintained Risk register - Risk analysis and management and conducted customer research with design team
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Walkthrough stakeholders with demo pre-implementation of changes into production.
• Consulted regularly with internal customers on application development project status, new enhancements, and software-related technical issues.
• Hybrid model - Plan with waterfall, execute with Agile and speed up whole process.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Client - WooliesX(Woolworths Online B2C & Woolworths at work B2B)

• Collaborated on readiness and acceptance tests and verified programming changes made met the client's needs.
• Worked on multiple microservices.
• I have additionally assisted as Business Analyst during the Woolworths at work launch.
• I have also helped the team as Scrum Master for the Scrum ceremonies.
• Collaborated with 8 different Squads - 16 testers in SIT & UAT environment during the launch of Woolworths at work website & coaching employees to maintain best-in-class testing.
• Collaborated closely with upper management to drive strategy through development and implementation of new processes.
• Collaborated with developers, business analysts, and product owners to stay current on product features and intended functionality.
• Created accurate and successful test scripts to manage automated testing of certain products and features.
• Gathered quality metrics for all delivered projects to make sure details match with estimated effort and ensuring automation utilization.
• Holds forte' in all testing methodologies, levels of testing, and testability analysis for Functional, Integration, System, Regression, GUI, SIT, UAT, cross-browser, and cross-platform testing.
• Extensively knowledgeable eCommerce & mCommerce tester.
• Experience with Cloud(Azure) DevOps - To deploy builds in release the pipeline, perform a rollback and forward testing in test environment before deploying builds to production.
• Performed Status Reporting and preparation of Test Exit Summary Report.

Client: Woolworths Group

• Worked on the WOW Money app, collaborating with Macquarie bank.
• Reviewed all test cases and test scripts for quality and identified additional areas to review.
• Identified bugs and issues within the system and applied troubleshooting techniques for mitigation purposes.
• Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
• Documented current production methods to identify points of limitation to target for quantification through testing procedures.
• Coordinating with UAT users for Business testing.
• Automating the scripts using selenium

Client: British Telecom - PIPeR is a project of BT-Openreach

• Wrote and optimized test cases to maximize the success of manual software testing with consistent, thorough approaches.
• Identified and tracked defects with HP Quality Center and supported developers in resolving problems by completing additional tests.
• Reviewed requirements and specifications to understand software design standards.
• Defined, created, and controlled testing environments for successful software deliverables.
• Supported test review, defect control, and configuration management within the delivery pipeline.