Summary
Overview
Work History
Education
Skills
About USAA client
Accomplishments
Timeline
Generic
Poornima Andy Maheswaran

Poornima Andy Maheswaran

Sydney,Australia

Summary

Results-driven Data Analyst with TCS, skilled in SQL querying and data visualization. Achieved a 30% increase in report generation speed through effective data pattern analysis and developed predictive models that boosted customer retention by 25%. Adept at communicating insights to stakeholders and optimizing business processes for enhanced operational efficiency.

Overview

6
6
years of professional experience

Work History

Data Analyst

TCS - USAA client
, India And Mexico
01.2021 - 03.2025
  • Secured assignment at client location in Mexico for two-year duration.
  • Identified system defects and vulnerabilities through thorough data pattern analysis.
  • Developed custom Microsoft Power BI dashboards to visualize insurance portfolios effectively.
  • Executed data-driven decisions by generating SQL extracts, improving report generation speed and accuracy by 30%.
  • Created alerts, dashboards, and reports to enhance business processes.
  • Maintained dashboards tracking key performance indicators to ensure operational efficiency.
  • Analyzed data and produced visualizations to communicate findings to stakeholders clearly.
  • Developed predictive models that boosted customer retention by 25%.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Provided data-driven solutions to support decision making.
  • Optimized existing database structures for better performance on analytics tasks.
  • Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
  • Translated raw data into meaningful information using statistical techniques.
  • Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
  • Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
  • Collaborated with IT and business process owners to enhance system requirements for analytical purposes.

Production Support Analyst

TCS - USAA client
Chennai, India
01.2019 - 01.2021
  • Assessed impact of IT outages on business operations and ensured timely service restoration.
  • Investigated user incidents and IT issues reported by USAA members and MSRs for Life Company.
  • Monitored and restored Java, ETL, and Talon batch jobs using Control-M to meet SLOs.
  • Authored knowledge articles in ServiceNow and JIRA to educate peers and developers.
  • Analyzed information for major incidents to identify user impact from global outages.
  • Resolved IT front door requests prioritized in production environment efficiently.
  • Conducted training and knowledge sharing sessions across USA, Mexico, and India.
  • Documented root cause analysis findings to improve incident response processes.

Education

Bachelor of Engineering - Electronics & Instrumentation

Saveetha Engineering College
Chennai, India
01.2017

Skills

  • SQL querying
  • Data visualization
  • Predictive modeling
  • Microsoft Power BI
  • Data pattern analysis
  • Data governance
  • ServiceNow incident handling
  • Unix commands
  • Control-M batch jobs processing
  • Elasticsearch Kibana/Datadog dashboard
  • ETL datastage
  • Glassbox
  • MS office
  • Splunk logs querying

About USAA client

USAA is a San Antonio-based Fortune 500 diversified financial services group of companies offering banking, investments, and insurance to people and families who serve or have served in the United States Armed Forces since 1922, currently with more than 13.5 million members, and USAA is ranked in the top 2 for an auto insurance provider, and I'm privileged to work for USAA's health, life, and annuity insurances for six years

Accomplishments

  • USAA Splunk Authoring course - 2020
  • TCS On the Spot Awards - 2022, 2024
  • TCS Star of the Month Award - 2022
  • TCS Star of the quarter Award - 2022
  • USAA Datadog course certificate - 2023
  • External Learn Advanced SQL Certificate - 2024
  • Microsoft Power BI Data Analyst Course Certificate - 2025
  • In progress – Workshop on MS Excel & Power BI using AI - 2025

Timeline

Data Analyst

TCS - USAA client
01.2021 - 03.2025

Production Support Analyst

TCS - USAA client
01.2019 - 01.2021

Bachelor of Engineering - Electronics & Instrumentation

Saveetha Engineering College

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Poornima Andy Maheswaran