POORNIMA Jayabalan
NSW
Summary
A versatile and high-energy professional, targeting challenging & rewarding opportunities as a product Engineer in an organization of high repute
Experienced with robust background in application support leadership. Successfully led teams in troubleshooting and resolving software issues, enhancing operational efficiency. Demonstrated expertise in incident management and root cause analysis.
Overview
18
18
years of professional experience
Work History
Application Support Lead
Tata Consultancy Services (CBA Project)
01.2020 - 01.2025
- Gathering, gap analyzing, defining the business & functional requirements.
- Capabilities to define requirements, verify business processes, test data integrity and deploy product offerings.
- Ability to build rapport with a broad range of people inside and outside of the organization.
- Have driven and managed large conference calls with business team and maintained effective prioritization and time management
- Discovering root causes of production issues and fixing the code as a next step of the role played.
- Effective organizational skills to maintain a consistently high standard of operations in a busy environment
Application Management Engineer – Cloud Services
Amazon Development Centre
01.2014 - 01.2020
- Experience in developing lightweight tools using PHP and JAVA, automating the manual tasks performed by the operations team
- Conducted DevOps for multiple application in the landscape as well as CI-CD pipeline configuration and deployments
- Good understanding of an entire project lifecycle from the conception stage to production support activity.
- Even played lead role, involved in building new tool in association with developer team to improve the team productivity
- Managed the operational assignments which include forecasting program level targets, ticket allocation, ad-hoc deliverables, monthly resource & capacity utilization.
- Effectively communicate with various teams and stakeholders, escalate technical and managerial issues at the right time and resolve conflicts.
- Experience working with partners on technical & business integrations. Quick in decision-making and can take calculated risks.
- Gathering, gap analyzing, defining the business & functional requirements.
- Capabilities to define requirements, verify business processes, test data integrity and deploy product offerings.
- Ability to build rapport with a broad range of people inside and outside of the organization.
- Have driven and managed large conference calls with business team and maintained effective prioritization and time management
- Discovering root causes of production issues and fixing the code as a next step of the role played.
- Effective organizational skills to maintain a consistently high standard of operations in a busy environment
- Played a key role in resolving issues that affect any business functionality in the absence of the Manger and developer.
- Helped defining support engineering best practices and provide technical mentorship to other members of the support team
- Played role in building systems and datasets using software engineering best practices, data management fundamentals, data storage principles, recent advances in distributed systems, and operational excellence best practices.
- Performed analysis, design, verification, demonstration and maintenance of products in a process-driven, team environment
Production Support Engineer
Amazon Development Centre
01.2011 - 01.2014
- Key responsibility to maintain the automated framework and update the system with respect to the current requirement.
- Responsible for creating/improving automated alerts for the team to monitor the recent changes integrated into the system.
- Responsible for driving resolution for complex related issues and suggesting tactical solutions for day-to-day operational problems.
- Own and prioritize work allocation based on business requirements in daily/monthly frequency.
- Generate reports querying data warehouses to project data with metrics which influence key business decisions.
- Extracting the structured data from unstructured content of the competitors by the process of crawling and scraping
- Creating shell scripts to monitor the DW for DB outage and trigger auto cut tickets in case of any issue in the backend table.
- Works in various data-extraction and amazon internal tools like ETL, Data warehouse and AWS
- Perform Effort estimation, Configuration management and Code reviews to ensure optimum code quality.
Catalog Assistant
Amazon Development Centre
01.2007 - 01.2011
- Handled the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.
- Maintained records of day-to-day work by updating trackers to reflect work done.
- If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.
- Interacted and coordinated with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.
Education
B.E Tech - Information & Technology
Anna University
01.2007
Skills
- Net and Java
- Apache Kafka
- AWS - EC2, RDS, Redshift, Lambda
- CI/CD, Tool Automation
- ETL & SQL Database
- Java Scripting
- Regular Expression
- Stakeholder & Product Management with Amazon USA
- Vendor Management
- Incident management
- Application monitoring
- Ticket management
- Defect identification
- Technical troubleshooting
Accomplishments
- AWS certified solutions architect - associate
- Secured best mentor award where I have trained more than 50 associates to enhance their knowledge in the career.
- Amazon choice of award for the best stakeholder management with Amazon USA
PROFILE SUMMARY
- 10 years of experience in Tool Development, Automation, Program Management, Requirement gathering, Bug triaging, Technical Account Management, Process Improvement, Data Extraction.
- Expertise in handling driving the green field projects primarily in Perl or shell scripts, web technologies projects.
- Single point of Contact for various stakeholders from Business, Technology and vendors.
- Key responsibility is software deployment in dev, test, staging and production environments
- Responsible for daily operational delivery along with Incident, Change, Problem, Release and Configuration Management.
- Hands on experience in supporting tickets, including extensive troubleshooting, and debugging, with responsibilities covering multiple product lines.
- Possess good knowledge and experience in ETL concepts, Reporting & Data modelling and good knowledge on infrastructure and its integration.
- Worked with remote development Seattle USA teams for handing-off or taking overactive support issues and to create a team specific knowledge base and skill set.
- Experience in IT Infrastructure areas particularly in the areas of planning, Budgeting, Proposal, Building, Deliver, monitoring and Operational support Transition in IT infrastructure Services. Demonstrated excellence in tackling the issues of Project Management, Infrastructure Management, Installation & Troubleshooting and Resource Utilization.
- Build monitoring metrics dashboard, and report System health and Support status metrics.
Timeline
Application Support Lead
Tata Consultancy Services (CBA Project)
01.2020 - 01.2025
Application Management Engineer – Cloud Services
Amazon Development Centre
01.2014 - 01.2020
Production Support Engineer
Amazon Development Centre
01.2011 - 01.2014
Catalog Assistant
Amazon Development Centre
01.2007 - 01.2011
B.E Tech - Information & Technology
Anna University
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