Summary
Overview
Work History
Education
Skills
Certification
REFERENCES:-
LANGUAGES
Hobbies
Timeline
Generic

POORNIMA RAJU PATHER

Perth wa,WA

Summary

Astute Scheduling Coordinator with two years of experience who is adept at juggling many tasks and individuals. Professional, knowledgeable, and ethical individual seeking a position in which to use talents and experience to help an organization succeed.

Overview

14
14
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Scheduling Officer

Companion Mental Health And Disability Services
Perth, Wa
02.2021 - 04.2024
  • Responsible for scheduling 220 employees across 25 different areas to help people live independently 24/7 living , along with 22 office staff Coordination .
  • Managed daily scheduling conflicts to keep business running smoothly and support full shift coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, by recording message on system, which was intended to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Liaise with payroll officer on PD to clear queries.
  • Collaborate with Support & rostering team members in determining the most effective way to break up client shift for billing.
  • Liaise with Human Resource Manager in hiring process and help with disciplinary action.
  • Schedule suitable staff in line with Client Care Plan or with directive from CEO, Manager ,Clinical Nurse and Client Service Officer
  • Liaise with clients, family members, CSO's, RNs, ENs, and Staff regarding any appointments or changes in Support.
  • Devised online Roster Plan resource scheduling and maintain regular staff to meet requirement of client.
  • Created calendar three months in advance so that employees could view their schedules and request time off in real time.
  • Resolved issues through active listening and open ended questioning, escalating major problems to Manager.
  • Conducting inductions and introducing new workers to organization, including a thorough review of rostering duties and other pertinent information.
  • Delegate task and instructions to support worker and other Rostering Teams.

Multi Skilled Disability Support Worker

Brightwater Care Group
10.2015 - 02.2022
  • Provide safety for all client, colleague and myself.
  • Provide personal care in accordance with individual care plan.
  • Encouraging and prompting independence.
  • Support client physical, emotional and mental level.
  • Medication administration, Peg competent and suppository competent.
  • Implementing exercises to Client set up by Allied Health Team. Toileting, showering, grooming, dressing, dental hygiene.
  • General light housekeeping duties. Personal hygiene, meal preparation and transfer to bed, repositioning.
  • Be good listener, compassionate and build trust with client. Advocate if any issue and report any changes in client independence.
  • Work independently and in team. Record any issue, changes or messages in communication book and inform ENs or Teams urgently if matter was urgent.
  • Excellent communication skills with Clients, Family members , Colleagues and Others.
  • Hoisting procedures (ceiling and manual), Manual Handling, experience to use slide sheets and slide board.
  • Observed and Report any incident, adverse behaviour, Medication Variance, falls on system or verbally to team.
  • Record progress note on computer and handover any outcome in regular shift.

Team Leader

Brightwater Care Group
06.2014 - 07.2015
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with & Support Staff to promote active support model and to improve client independence.
  • Promote appropriate infection control practice.
  • Update care plan, daily planner, evaluate client care by communicating with teams, Manager and Coordinator.
  • Supervised team members to confirm compliance with set procedures and quality requirements
  • Experience in staff recruitment and selection for Training .
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with Client and their Family member through positive attitude and attentive response.
  • Data entry, dealing with incoming and outgoing mail, telephone, faxing, photocopying etc. Having knowledge of company system and processes.
  • Access client with Speech pathologist, Occupational Therapist and physiotherapist.
  • Booking of medical and other appointments.

Rehabilitation Activities Facilitator

Brightwater Care Group
11.2013 - 06.2014
  • Rostering, allocating and planning for DSW to support clients.
  • Transportation of clients for medical appointments, socialisation and activities.
  • Liaised with Clients, Staff, Community Home Coordinator, Allied Health and Clients family members.
  • Maintained confidentiality of client finances and records.
  • Working with staff to improve active support model and to improve client independence.verbally
  • Communicate effectively with staff members of task and instructions.

Care Support Worker

Multiple Sclerosis Society W.A.
10.2010 - 11.2013

Education

Advance Diploma of Community Service -

In Progress
Perth, WA
10.2023 - Current

Certificate III in Aged, Home & Community Care -

Flex Training Services
Perth, WA
08.2013

MYOB Fast Track & MYOB Payroll -

Dynamic Web Training
Perth, WA
05.2013

Bachelor of Arts - Accounting

University Of Mauritius
Mauritius
2001

Accounting Certificate -

Madad Ul Islam College
Mauritius
1997

Higher School Certificate -

Madad Ul Islam College
Mauritius
1997

Secondary School Certificate -

Abdool Raman Abdool Govt. School
Mauritius
1991

Skills

  • Strong Listening and Negotiation Skills
  • Coordinate Schedules & Time management skills
  • Customer Relationship Management
  • Telephone Etiquette
  • Perseverance , integrity and Reliable
  • Effective Multitasking
  • Human Resources Understanding
  • Mail Handling
  • Attention to Detail
  • Verbal and Written Communication skills
  • Applicant Interviews

Certification

Supervisor development program 2015

REFERENCES:-

NAME:-Simeon Fefegula

TITLE: Client Service Manager 

COMPANY:-Companion Mental Health & Disability Services

CONTACT:-0403 246 839

&

NAME: Shristi Madaan

TITLE: Payroll officer 

COMPANY: Catholic Homes 

CONTACT: 0447 007 074

LANGUAGES

English, French , Mauritian Creole , Hindi & Urdu

Hobbies

Singing, Badminton,Shopping, Music and Movies..

Timeline

Advance Diploma of Community Service -

In Progress
10.2023 - Current

Scheduling Officer

Companion Mental Health And Disability Services
02.2021 - 04.2024

Multi Skilled Disability Support Worker

Brightwater Care Group
10.2015 - 02.2022

Team Leader

Brightwater Care Group
06.2014 - 07.2015

Rehabilitation Activities Facilitator

Brightwater Care Group
11.2013 - 06.2014

Care Support Worker

Multiple Sclerosis Society W.A.
10.2010 - 11.2013

Certificate III in Aged, Home & Community Care -

Flex Training Services

MYOB Fast Track & MYOB Payroll -

Dynamic Web Training

Bachelor of Arts - Accounting

University Of Mauritius

Accounting Certificate -

Madad Ul Islam College

Higher School Certificate -

Madad Ul Islam College

Secondary School Certificate -

Abdool Raman Abdool Govt. School

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