Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Poornima Ramesh

Melbourne

Summary

ServiceNow Technical Architect Over 8 years of experience, well versed in designing and implementing solutions on ServiceNow platform for Security Operations (SecOps), IRM, ITSM, CSM across Banking, Insurance, Telco, and Energy industries . Strong problem-solving skills coupled with confident decision making for enabling effective solutions for better customer experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Consultant - Security Operations & GRC

Ernst & Young
01.2024 - Current
  • Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans
  • Evaluated existing business processes, recommending improvements that led to increased operational efficiency
  • Identified business issues through careful collaboration with key stakeholders
  • Lead Proof of Concepts implementing use cases for demonstrating value of automation using ServiceNow platform
  • Offered technical leadership in ServiceNow implementation and managed a team of developers and analysts focusing on project alignment
  • Identified and transformed manual business process into automated workflows, improving operational efficiency

Senior Consultant

Wipro
06.2021 - 01.2024
  • Led discovery process by connecting with Platform Owners, Business Service Owners, Cybersecurity Leads to understand business requirements and developed solution
  • Implemented ServiceNow Vulnerability Response module by understanding business requirements with inputs from Stakeholders for Qualys, Tenable and Synack
  • Developed and documented CrowdStrike integration for Vulnerability Management in ServiceNow
  • Integrated ServiceNow with CISA, Shodan, Remedy, Aqua Security Platform (CVITs)
  • Integrated ServiceNow with Splunk, Palo Alto, Alien Vault, CrowdStrike, Darktrace, Imperva Cloud and Saviynt for Security Incidents creation and enrichment of Observables
  • Implemented automated Playbooks for Security Incidents by understanding pain points and requirements
  • Experienced in debugging issues in ServiceNow and developing solutions to fix the issues
  • Migrated Custom Vendor Risk Management module to ServiceNow Out of the Box Vendor Risk Management Solution
  • Oversaw successful integration of the ServiceNow platform with other key enterprise systems and applications, ensuring data coherence and robust functionality

Security Specialist

Cognizant
05.2020 - 06.2021
  • As SOAR ServiceNow Developer, attended daily scrum call and provided updates
  • Participated in Sprint planning, User stories estimation, Sprint Retrospective, Backlog Refinement and PO Review
  • Migrated Cognizant's DLP process from existing tool to ServiceNow by understanding the business issue and requirements
  • Created and Customized Self Service Portal for various Stakeholders (Cognizant Corporate Security)
  • Worked with SIR Module, Vulnerability Management Module, Service Level Management, and Service Catalog
  • Integrated ServiceNow with QRadar Application (SIEM Tool) for automated offense ingestion into ServiceNow
  • Automatically triggered anomaly workflow for Observables enrichment
  • Automated Phishing email workflows for the emails received and auto populated the headers on Security Incident from .eml attachment for analysis
  • Blocked Malicious Sender Address/Domain/IPs in Microsoft Exchange by integrating with Microsoft Exchange online and ServiceNow
  • Migrated the Cyber Investigators team and their process into ServiceNow for logging Security Incidents
  • Bi-directional integration with Remedy for automatic ticket creation and update for blocking of URLs/IPs
  • Proof of concept for Integration of ServiceNow with Digital Shadows for automatic creation of the Security Incidents
  • Cloned Production instance to UAT instance and development instance
  • Planned and upgraded ServiceNow instance from Madrid to Orlando release.

Senior Associate Consultant

Infosys
03.2019 - 04.2020
  • Elaborated User Stories along with Product Owner / BA and other team members
  • Write acceptance criteria based on business / stakeholders' input and requirements
  • Brainstorm on user stories to work out the business rules and functional requirements in a workshop with BA's and Product Owners
  • Breaking Epics into User Stories and User Stories into Tasks
  • Worked in different phases of the project, which includes development and enhancements, bug fixes, testing, deployment, and production support
  • Strong understanding of Agile Scrum/ SAFe development methodology
  • Prepared documentation & user guides for each module and walked through the implementation for UAT
  • Configured the Customer Service Management (CSM) module components that agents and managers used to create and resolve cases
  • Customized and developed Service Portal Widgets and integrated with workflows
  • Developing Core workflow activities to handle sync and asynchronous transitions with external interfaces using scripted rest resource as callback
  • Worked on rest messages, scripted rest API and creating authentication profiles
  • Worked with schedule jobs, events, and triggers to manage business needs.
  • Worked on building and maintaining proxies and policies within APIGEE
  • Used Swagger to maintain API documentation
  • Troubleshooting and monitoring API proxies running on APIGEE using Trace tool

Associate Consultant

Infosys
11.2017 - 03.2019
  • As a ServiceNow Developer, worked on ITSM modules like Incident Management, Problem Management, and Service Level Management
  • Took part in daily Scrum stand-up meeting
  • Went through RETRO to find the learnings from the previous sprint and to apply the learnings in the future sprints
  • Created and customized ServiceNow application form as per the requirement
  • Building and Troubleshooting Workflows and Workflow Activities
  • Implemented Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
  • Worked on creation of email notifications, templates, email client templates and inbound email actions

Test Consultant

Skytou Studios Pvt Ltd
10.2013 - 08.2015
  • Trained in ServiceNow Tool
  • Worked on scripting in ServiceNow like Business Rules, Client Script, UI Policy, UI Action and Script includes
  • Worked on Production support incidents, enhancements, and regression testing after upgrade
  • Automated testing and developed scripts using Selenium
  • Created and tracked defects using JIRA for Agile User stories
  • Analyzed Business Process changes and align Test Requirements (Test Cases & Acceptance Test Criteria)
  • Documented and communicated test results accurately and efficiently to wide variety of Business & IT stakeholders.

System Engineer Trainee

TCS
02.2012 - 02.2013
  • Migrated from BMC Remedy to ServiceNow Platform
  • Performed functional, regression, integration and system testing
  • Understanding and analyzing Test Requirements
  • Created and maintained Test Cases in the Quality Centre
  • Monitored and resolved defects in Quality Centre
  • Updated Test Cases and Test Data.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

Velammal College of Engineering And Technology
India
04.2011

Skills

  • ServiceNow SecOps
  • ServiceNow IRM
  • ServiceNow Compliance Case Management
  • ServiceNow Collaborative Work Management
  • ServiceNow ITSM
  • Java Script, HTML, CSS, SQL
  • Apigee, JIRA, Lucid Chart, Swagger
  • Waterfall model, Agile scrum, SAFe
  • Requirement Analysis, Design, Coding, Testing, Documentation, Deployment, Maintenance and Application Support

Certification

  • ServiceNow Certified Architecture Excellence (ArchX)
  • ServiceNow Certified Implementation Specialist - Security Incident Response (SIR)
  • ServiceNow Certified Implementation Specialist - Vulnerability Response (VR)
  • ServiceNow Certified Implementation Specialist - Integrated Risk Management (IRM)
  • ServiceNow Certified Implementation Specialist - ITSM
  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
  • Certified Scrum Master

Timeline

Senior Consultant - Security Operations & GRC

Ernst & Young
01.2024 - Current

Senior Consultant

Wipro
06.2021 - 01.2024

Security Specialist

Cognizant
05.2020 - 06.2021

Senior Associate Consultant

Infosys
03.2019 - 04.2020

Associate Consultant

Infosys
11.2017 - 03.2019

Test Consultant

Skytou Studios Pvt Ltd
10.2013 - 08.2015

System Engineer Trainee

TCS
02.2012 - 02.2013
  • ServiceNow Certified Architecture Excellence (ArchX)
  • ServiceNow Certified Implementation Specialist - Security Incident Response (SIR)
  • ServiceNow Certified Implementation Specialist - Vulnerability Response (VR)
  • ServiceNow Certified Implementation Specialist - Integrated Risk Management (IRM)
  • ServiceNow Certified Implementation Specialist - ITSM
  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
  • Certified Scrum Master

Bachelor of Engineering - Electrical And Electronics Engineering

Velammal College of Engineering And Technology
Poornima Ramesh