Poornima Solanki

• Handing Diary Management of 4 Specialist in among 38 Specialists.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Offered technical support and troubleshot issues to enhance office productivity.
• Scheduled appointments and meetings, organized materials and prepared rooms.
• Created and updated records and files to maintain document compliance.
• Produced letters and memoranda to inform GP, Patients and also Insurer.
• Filed paperwork and organized computer-based information.
• Answered high volume of email inquiries.
• Coordinated Meetings, bookings and worked on ad hoc Sessions for the Specialists.
• Handled travel arrangements for meeting and event planning for all specialists.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Use Genie to produce monthly invoices, Clinical Letters and other deliverables.
• Write Clinical Letters , executive summaries and newsletters.

• Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
• Used My loans to calculate client assets, liabilities, insurance coverage and cash flow to create investment strategies.
• Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
• Analyzed clients' financial situations to offer products to improve standard of living.
• Assessing their Loan application and giving instant Loan Up to $5000 in bank transfer and up to $2000 in cash after reviewing last 3 months history of their Income and Expenses.

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Communicated closely with patients, ensuring medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• booking Appointments and Meetings with GP
• Answering High Voice of Calls and Emails
• Trained interns and newly hired team members on office procedures and computer system.
• Communicated with patients, ensuring that medical information was kept private.
• Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.

● Assisting in the preparation of regular scheduled reports.

● Organizing and scheduling the meetings and appointments.

● Storing medical and official documents as per the PII compliance.

● Monitoring the Billing as per the clinic compliance.

● Processing expenses sheets and Invoices.

● Maintaining and updating Database of Medical Records.

● Writing letters and emails on behalf of Doctors/Specialists.

● Creating work schedule for staff members.

● Recording meeting of minutes (MOM).

● Liaising with Medical staff to Identify efficiency in the facility operations.

● Oversee and supervise the work of staff members.

IT Responsibilities: -

● Single point of contact for any IT related issues.

● Single point of contact for escalation, including ticket raising and following up with third party vendors.

● Engaging with thirst Party vendor (Med Tech/Gigamite ) for IT related incidents.

● Manage all communication with IT department.

● Responsible for review and publishing IT incident report for the record.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.

● Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all processes.

● Replying emails in behalf organization queries.

● Single point of contact for service desk escalation.

● Scheduling meeting and appointments of various departmental officers.

Communicating the MOM with different stakeholders

• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Engaged in user support interactions via telephone, chat and email platforms.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Answered user product attribute and usage questions to promote satisfactory product ownership experience.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Helped streamline repair processes and update procedures for support action consistency.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Generated reports to track performance and analyze trends.
• Configured and tested new software and hardware.

● Providing L1 and l2 support in IT infrastructure (Network and Security)

● Performing basic network and security troubleshooting.

● Performing basic troubleshooting of PC ( Window OS).

● Accountable for the successful delivery of service desk under MS services.

● Single point of contact for service desk escalation, including ticket triaging and ticket assignment.

● Project coordinator for various infrastructure projects.

Managing Network implementation projects

• Checked paperwork for completion and followed up to obtain additional details.
• Resolved issues relating to delays and parts to maintain satisfaction.
• Maintained thorough records of transactions, deliveries and requests.
• Coordinated with customers to accomplish specific needs and deliver individualized services.
• Managed delivery schedules by co
• mmunicating with both suppliers and customers.

Service Delivery Coordinator

● Accountable for managing the network and server team.

● Assigning jobs to various team as per the ITAM ticketing system.

● Was involved in Change management meeting to approve the changes raised by SME.

● Responsible for review and publishing the weekly report.

● Responsible for publishing the root cause analysis of the incidence.

● Responsible for publishing the test report of network devices provided by the network team.