Poppy Appleton
Burleigh Waters,QLD
Summary
Dynamic team leading with a proven track record at Roll'd Tutti Frutti / Yo Way, excelling in team development and fostering a collaborative environment. Adept at mentoring staff and enhancing performance, as I leverage strong business development skills to align team objectives with company goals, ensuring a customer-focused approach and a positive workplace culture.
Overview
3
3
years of professional experience
Work History
Senior Team Leader
Tutti Frutti / Yo Way
01.2024 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Receptionist
James An Coaching College
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with parents, and updated children's records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
Team Leader
Roll'd
10.2021 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor - Midwifery
Griffith University
QLD11-2027
High School Diploma -
Varsity College
Varsity Lakes, QLD11-2024
Diploma - Business
Prestige Service Training
Varsity Lakes, QLD11-2024
Skills
- Team development
- Customer focus
- Meeting management
- Business development
- Staff training
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Senior Team Leader
Tutti Frutti / Yo Way
01.2024 - Current
Receptionist
James An Coaching College
10.2022 - Current
Team Leader
Roll'd
10.2021 - 01.2023
Bachelor - Midwifery
Griffith University
High School Diploma -
Varsity College
Diploma - Business
Prestige Service Training
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