Summary
Overview
Work History
Education
Skills
Timeline
Generic

Poppy Blaik

Canberra,NSW

Summary

Eager [Job Title] always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Pool Lifeguard

Bluefit
03.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Responded to patron incidents in professional and timely manner.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Educated patrons on safety protocols and enforced safety rules.
  • Administered CPR and first-aid following best practices.

Customer Service Cashier

Bluefit
01.2023 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.

Kiosk Worker

Bluefit
01.2023 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Learn to Swim Instructor

Bluefit
12.2021 - Current
  • Taught students pool and water safety guidelines.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Adapted teaching techniques to different learning styles.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Developed and implemented lesson plans based on individual student needs.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Mentored and trained new swim instructors on best practices.
  • Collaborated with swim team coaches to develop successful training plans.
  • Implemented proper safety protocols and emergency response plans.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Demonstrated proper form and technique to prevent injury.
  • Set up and broke down equipment before and after classes.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Utilized effective record-keeping system for tracking customer information.
  • Promoted safe and inclusive environment for club clients and members.

Babysitter

Private Household
06.2023 - 10.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Administered medications, following strict instructions from parents and medical labels.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners and personal hygiene.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Promoted language development skills through reading and storytelling.
  • Provided developmentally appropriate activities for children.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Identified warning signs of emotional and developmental problems in children.

Pizza Maker

Bottega B Restaurant
06.2020 - 07.2021
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Monitored and maintained clean working areas and cooking surfaces.

Customer Service Cashier

MacDonalds
06.2019 - 06.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Higher School Certificate -

Saint Pauls International College
Moss Vale, NSW
09.2022

Skills

  • Needs Assessment
  • Emergency Response
  • First Aid
  • Safety Oversight
  • Swim Instruction
  • Program Oversight
  • Threat Assessment
  • Group and Individual Instruction
  • Equipment Management
  • Pool Operations
  • Physical Fitness
  • Program Management
  • Swimming Lessons
  • Lifeguard Operations
  • Strong Communicator
  • Complex Problem-Solving
  • Training and Mentoring
  • Patron Support
  • Team Collaboration
  • CPR Certified
  • Safety Training
  • General Maintenance
  • Public Safety
  • Equipment Oversight
  • Policy Management
  • Team Bonding
  • Scheduling
  • Product Knowledge
  • Complaint Resolution
  • Store Maintenance
  • Customer Relationship Management (CRM)
  • Retail Store Support
  • Product and Service Solutions
  • Active Listening
  • Service Standard Compliance
  • Team Development
  • Product Education
  • Problem-Solving Abilities
  • POS Systems Expert
  • Receiving Support
  • Staff Education and Training
  • Service Upselling
  • Money Handling Abilities
  • Customer Service
  • Research
  • Customer Relations

Timeline

Babysitter

Private Household
06.2023 - 10.2023

Pool Lifeguard

Bluefit
03.2023 - Current

Customer Service Cashier

Bluefit
01.2023 - Current

Kiosk Worker

Bluefit
01.2023 - Current

Learn to Swim Instructor

Bluefit
12.2021 - Current

Pizza Maker

Bottega B Restaurant
06.2020 - 07.2021

Customer Service Cashier

MacDonalds
06.2019 - 06.2020

Higher School Certificate -

Saint Pauls International College

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Poppy Blaik