Poppy Deery
Sydney,NSW
Summary
Customer-focused professional with a strong background in client support and service. Known for delivering high customer satisfaction through empathy, clear communication, and effective problem-solving. Skilled in managing multiple tasks while maintaining professionalism and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Home Care Assistant
Care In Hand Ltd
Crymych, Pembrokeshire
01.2025 - 06.2025
- Provided emotional support to clients through regular conversation, companionship, and understanding.
- Conducted housekeeping tasks to keep living areas presentable, clean, and hygienic.
- Tracked and reported clients' progress based on observations and conversations.
- Provided personal care and support to clients, promoting their independence, and quality of life.
- Supervised medication administration, personal hygiene, and other activities of daily living.
Customer Assistant
Tesco
Carmarthen , Carmarthenshire
10.2022 - 08.2024
- Improved customer relations by promptly addressing and resolving queries and concerns.
- Collaborated efficiently with team members to maintain smooth store operations.
- Managed high-pressure situations with perspective and calmness ensuring customer satisfaction.
- Handled inventory management duties such as stocking shelves, setting up displays and conducting regular inventories.
Front of House Team Member
Mansion House Llansteffan
Llansteffan, Carmarthenshire
07.2021 - 12.2022
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Memorised menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Front of House Team Member
Llety Cynin
St Clears , Carmarthenshire
03.2022 - 10.2022
- Enhanced guest experience with a friendly and helpful attitude.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Checked guest satisfaction regularly, addressing any issues promptly
Education
Ysgol Gyfun Gymraeg Bro Myrddin
Carmarthen, Carmarthenshire Skills
- Communication
- Adaptability
- Attention to detail
- Time management
- Team collaboration
- Housekeeping tasks
Timeline
Home Care Assistant
Care In Hand Ltd
01.2025 - 06.2025
Customer Assistant
Tesco
10.2022 - 08.2024
Front of House Team Member
Llety Cynin
03.2022 - 10.2022
Front of House Team Member
Mansion House Llansteffan
07.2021 - 12.2022
Ysgol Gyfun Gymraeg Bro Myrddin