Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Poppy Fenwick

Doreen,VIC

Summary

Customer-oriented beauty therapist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. As well as organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position in the industry. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Junior Beauty Therapist

Lush Skin & Body
08.2023 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Processed payments, entering sales in register for prompt customer service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Maintained counter and display areas for cleanliness and organization.

Beauty Therapist

Endota Spa
05.2023 - 01.2024
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

2IC Manager

Ozmosis
05.2022 - 12.2022
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Receptionist

Club Wyndham
11.2021 - 03.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Crew Member

McDonald's
05.2019 - 12.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Diploma of Beauty Therapy - Beauty

Elly Lukas College
Melbourne, VIC
12.2023

Diploma of Salon Management - Salon Management

Elly Lukas College
Melbourne, VIC
12.2023

High School Diploma -

Ivanhoe Grammar School
Mernda, VIC
12.2021

Skills

  • Document Management
  • Verbal and written communication
  • Customer Consultations
  • Time Management
  • Register Counting
  • Loyalty Programs
  • Makeup Application
  • Facial Massages

Certification

  • Victorian Drivers License
  • Food Handling Certificate
  • Barista Certificate
  • Responsible Serving of Alcohol Certificate
  • Working With Children's Check

References

Tammy Wilson

Salon Co-ordinator

Lush Skin and Body


0423 449 840


Teagan Finn

Store Manager 

McDonalds (Wallan North)


0439 813 101


Timeline

Junior Beauty Therapist

Lush Skin & Body
08.2023 - Current

Beauty Therapist

Endota Spa
05.2023 - 01.2024

2IC Manager

Ozmosis
05.2022 - 12.2022

Receptionist

Club Wyndham
11.2021 - 03.2022

Crew Member

McDonald's
05.2019 - 12.2021

Diploma of Beauty Therapy - Beauty

Elly Lukas College

Diploma of Salon Management - Salon Management

Elly Lukas College

High School Diploma -

Ivanhoe Grammar School

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