Summary
Overview
Work History
Education
Skills
Accomplishments
Interest Recreational Activities
references
Timeline
Generic

Poppy Hay

CAULFIELD NORTH,VIC

Summary

Seeking a job in customer service where I can utilize my skills and enhance my opportunities for the future. I am reliable, hardworking and enthusiastic. I feel like I would be an asset to any employer as I am able to work under pressure, independently and in a team environment. I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

11
11
years of professional experience

Work History

Manager/Head Coach

REVL Prahran
10.2021 - 02.2024
  • Developed a strong community culture o focused on member achievements and equality.
  • Created a warm and inviting environment for members to relish in.
  • Maximized performance of up to 250 members by monitoring daily progressions and appropriate advancements.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Managed social media marketing to generate new leads.
  • Mentored junior team member/s for career advancement.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Head Coach/Manager

F45 South Yarra
01.2021 - 10.2021
  • Improved team performance by implementing effective strategies.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Created strong bonds with members to enhance community friendships.
  • Managed and maintained momentum throughout multiple COVID lock-downs through providing online team workouts.

Receptionist/Practice Manager

Caulfield Family Medical Practice
05.2017 - 10.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Sales Assistant/Customer Service/Supervisor

Zambrero
06.2016 - 05.2017
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Waitress

Capital Restaurant
11.2015 - 06.2016

Sales Assistant/Customer Service

Bakers Delight
11.2012 - 12.2015

Education

Australian Institute of Fitness
Melbourne, VIC
01.2020

SCALA Institute
Hobart, TAS

Elizabeth College
01.2015

Ogilvie High school
01.2013

Skills

  • Performance Management
  • Team Leadership
  • Sales Techniques
  • Social Media Marketing
  • Time Management
  • Lead Generation
  • Negotiation
  • Customer Relationship Management
  • First AID & CPR

Accomplishments

    Down Under Championship 2023 - Elite Teams

    UTAS Scholarship - Springboard to Higher Education Bursary


Interest Recreational Activities

  • Crossfit - Competing at a High Level

references

  • Ben Seymour - Owner of REVL Prahran, 0415082894
  • Jonathan Cohen - Owner of Caulfield Family Medical Practice, 9528 1910
  • Katie Wells - Family Friend/Foster Carer, 0405440216

Timeline

Manager/Head Coach

REVL Prahran
10.2021 - 02.2024

Head Coach/Manager

F45 South Yarra
01.2021 - 10.2021

Receptionist/Practice Manager

Caulfield Family Medical Practice
05.2017 - 10.2021

Sales Assistant/Customer Service/Supervisor

Zambrero
06.2016 - 05.2017

Waitress

Capital Restaurant
11.2015 - 06.2016

Sales Assistant/Customer Service

Bakers Delight
11.2012 - 12.2015

Australian Institute of Fitness

SCALA Institute

Elizabeth College

Ogilvie High school

Similar Profiles

CREATE PROFILE
Poppy Hay