Poppy Kempson-Laing
Maidstone,Victoria
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
11
11
years of professional experience
Work History
LIVE-IN CARER
Self employed
Maidstone, Victoria
05.2021 - Current
- Researched suitable products that would enhance the quality of life for my client such as mobility aids or specialised furniture
- Monitored vital signs including blood pressure, temperature and respiration rate where necessary
- Utilised effective time management techniques to ensure all tasks were completed efficiently and on time
- Responded promptly to emergencies within the home environment
- Conducted light housekeeping duties including laundry, vacuuming, dusting, grocery shopping and meal preparation
- Demonstrated excellent interpersonal skills to build strong relationships
- Encouraged independence through assistance with self-care tasks where possible
- Administered prescribed medications following strict guidelines set out by doctors and pharmacists
- Assisted with dressing, bathing, grooming, toileting and feeding activities
- Exhibited patience and compassion while providing emotional support for my client.
BRAND REPRESENTATIVE
Dyson
Kent, Tunbridge Wells
12.2018 - 05.2021
- Developed a deep understanding of the company's products and services in order to effectively communicate its value proposition
- Created effective content marketing plans to enhance customer loyalty
- Researched latest innovations in branding techniques and tactics for implementation within the organization
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Adapted to and remained flexible in changing, fast-paced work environment
- Worked with management teams to develop annual sales plans, goals, and targets
- Provided technical assistance to customers in order to resolve issues promptly
- Trained sales team members on company procedures and standards.
SALES ASSISTANT
Dixons Carphone Warehouse
Kent, Tunbridge Wells
09.2017 - 12.2018
- Assisted in store merchandising, stocking shelves and setting up displays
- Handled cash register operations, including payments, returns, and exchanges
- Provided excellent customer service to clients in person and over the phone
- Provided strong customer service by greeting and building relationships with key clients
- Resolved customer complaints in a timely manner
- Demonstrated product features and benefits to maximize sales potential
- Exceeded monthly sales targets consistently
- Assisted customers with inquiries regarding their accounts, billing cycles, and payment plans
- Successfully maintained knowledge of products, services, promotions, and pricing information.
CATERER
Moonlight Cinema
Kent, Tonbridge
06.2015 - 08.2016
- Facilitated smooth operations through effective communication with other staff members
- Developed strong organizational skills while managing multiple tasks simultaneously during peak hours
- Interacted warmly with guests to determine satisfaction with food and service, alerting supervisor to issues
- Trained new staff members on proper etiquette, safety procedures, and job duties related to catering services
- Demonstrated resourcefulness when problem solving unexpected issues that arose during events
- Ensured that all areas used for catering were clean and sanitized according to health codes
- Ensured that all health regulations were followed during the preparation and serving of food at catered events
- Managed inventory and restocked supplies in an efficient manner
- Operated kitchen equipment such as ovens, stoves, grills, fryers., in a safe manner
- Cleaned up venue after event and assisted with inventory, food storage and other closeout tasks
- Assisted with loading and unloading equipment from vehicles prior to event setup
- Performed light cleaning duties such as washing dishes or wiping down counters and tables.
RECEPTIONIST
The Hop Farm
Kent, Tonbridge
05.2015 - 03.2016
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Answered questions about organization and provided callers with address, directions, and other information
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Handled frequent work process interruptions with flexibility and poise
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
- Organized and filed important documents in filing cabinets or in online document storage solutions.
TILL OPERATOR
Bells Fish Bar
Kent, Tonbridge
12.2014 - 03.2015
- Gained experience in accurately operating a cash register to process customer transactions
- Demonstrated ability to handle large amounts of money with accuracy and precision
- Performed daily opening procedures including counting out the float and running test transactions on the till system
- Developed excellent customer service skills by providing polite, friendly and efficient service
- Trained new employees on till operation processes and procedures
- Maintained cleanliness of work areas, including counters, tables and floors
- Efficiently prepared food orders according to customer requests
- Monitored food quality and freshness throughout the shift
- Stocked shelves with ingredients necessary for menu items
- Adhered to all safety regulations when handling food items
- Organized utensils, napkins and condiment supplies to create clean display
- Developed a thorough knowledge of menu items and their preparation methods
- Placed food on trays or in takeout containers and served to customers.
PLAY WORKER
Schools Out
London, Bexley Heath
01.2014 - 12.2014
- Developed positive relationships with children, parents and carers, staff members and other professionals within the organisation
- Participated in regular training courses related to Play Work legislation or child protection policies
- Demonstrated good communication skills when interacting with colleagues or dealing with any enquiries from parents and carers
- Provided a safe and secure environment for children to play in, while ensuring their safety and wellbeing at all times
- Maintained accurate records of attendance, incidents, accidents for reporting purposes
- Organised and facilitated activities such as arts and crafts, sports and outdoor games
- Created a stimulating environment where learning through play was promoted
- Implemented behaviour management strategies when needed to ensure an enjoyable experience for all participants
- Monitored behaviour of children during play time to ensure safety standards were adhered to at all times
- Instructed basic first aid techniques as required in emergency situations
- Initiated conflict resolution strategies when disputes arose between children or adults at the facility
- Conducted regular inspections of the playground area to ensure cleanliness and proper functioning of equipment
- Read to children and taught them simple painting, drawing, handicrafts, and songs
- Organized and stored toys and materials to ensure order in activity areas
- Helped children with homework and school work
- Dressed children and change diapers.
Education
HIGH SCHOOL DIPLOMA -
Mascalls
Tonbridge, KentBTEC DIPLOMA IN FINE ARTS AND DESIGN - Fine Arts
West Kent College
Tonbridge, Tn2 2pw04.2017
Skills
- Personal Care Assistance
- Customer and Client Relations
- Time Management
- Product Demonstrations and Presentations
- Merchandise Stocking and Replenishing
- Critical Thinking
- Customer Relations
- Store Display Management
- Sales Expertise
- Brand Awareness
- Staff Training
- Complex Problem-Solving
- Technological Knowledge
- Microsoft Office
Coursework
- Maths
- Science
- English
- Health and social care
Timeline
LIVE-IN CARER
Self employed
05.2021 - Current
BRAND REPRESENTATIVE
Dyson
12.2018 - 05.2021
SALES ASSISTANT
Dixons Carphone Warehouse
09.2017 - 12.2018
CATERER
Moonlight Cinema
06.2015 - 08.2016
RECEPTIONIST
The Hop Farm
05.2015 - 03.2016
TILL OPERATOR
Bells Fish Bar
12.2014 - 03.2015
PLAY WORKER
Schools Out
01.2014 - 12.2014
HIGH SCHOOL DIPLOMA -
Mascalls
BTEC DIPLOMA IN FINE ARTS AND DESIGN - Fine Arts
West Kent College