POS system
Poppy McMaster
Food And Beverage Assistant
Campbelltown,NSW
Summary
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Friendly and reliable and skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Food and Beverage Assistant
Port Arthur Historic Sites
Port Arthur , TAS
2022.11 - 2023.11
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
Waitress
Leaf Cafe
Campbelltown , NSW
2021.05 - 2022.10
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
High School Diploma -
Ambarvale High School
Rosemeadow, NSW 2020.02 - 2022.11
Skills
Staff supervision
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Timeline
Food and Beverage Assistant
Port Arthur Historic Sites
2022.11 - 2023.11
Waitress
Leaf Cafe
2021.05 - 2022.10
High School Diploma -
Ambarvale High School
2020.02 - 2022.11
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