Poppy Newman

London-based Electrical Company

• Efficiently managed administrative tasks, including scheduling appointments, handling correspondence, and maintaining organised records to support daily operations.
• Acted as the primary point of contact for clients and suppliers, ensuring clear communication and timely resolution of inquiries.
• Assisted with invoicing, document preparation, and coordination of project timelines, contributing to smooth workflow and operational efficiency.

Italian Resturant, Bath

• Demonstrated strong leadership skills by managing, training, and motivating a team of waitstaff to consistently deliver exceptional customer service, ensuring a high standard of hospitality
• Played a pivotal role in overseeing daily operations, including staff scheduling, table assignments, and coordinating with kitchen and bar teams to ensure seamless service
• Maintained a customer-centric approach, promptly addressing guest concerns and feedback to uphold satisfaction and loyalty

Sales Executive, Revolution Bars, Cardiff

• Revenue Generation: Consistently exceeded sales targets as both an individual and team by devising and executing effective sales strategies and promotional campaigns
• Key Performance Indicators (KPIs): Successfully served as a Club and Society Coordinator, achieving and surpassing ambitious Christmas and spring targets while setting new benchmarks that exceeded previous standards
• Client Relationship Management: Built and nurtured strong relationships with key clients and guests, ensuring exceptional customer satisfaction, fostering loyalty, and driving repeat business
• Event Sales: Played a pivotal role in promoting and selling tailored event packages
• Collaborated closely with clients to customise offerings for private parties, corporate events, and special occasions, delivering memorable experiences and meeting diverse client needs