Summary
Overview
Work History
Education
Skills
Timeline
Generic

Poppy Westbrook

Sydney,NSW

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Proactive and caring worker with 2 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

5
5
years of professional experience

Work History

Waitress

The Foundry Bell
03.2023 - 08.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Childcare Teacher

Poperinghe Pre School
12.2021 - 07.2023
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
  • First aid trained
  • Instructed children in health and personal habits, such as eating, resting, and toileting.

Hairdresser

Zappas
01.2019 - 12.2020
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.

Education

Child Care

Reach4skills
Reading

Skills

  • Check Payment Processing
  • Dietary Restrictions
  • Beverage Preparation
  • Food Running
  • Cash Handling
  • Front of House Display Creation
  • Hospitality and Accommodation
  • Foundational Knowledge
  • Special Education
  • Tactical Communications
  • Emotionally Supportive
  • Child CPR
  • Sanitation and Hygiene
  • Service Coordination

Timeline

Waitress

The Foundry Bell
03.2023 - 08.2023

Childcare Teacher

Poperinghe Pre School
12.2021 - 07.2023

Hairdresser

Zappas
01.2019 - 12.2020

Child Care

Reach4skills
Poppy Westbrook