Poppy Yamdee
Narara,NSW
Summary
Proven Customer Service Representative at I HEART KPOP Store Sydney, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic conflict resolution. Excelled in team development and quality control, significantly contributing to seamless operations. Demonstrates exceptional product knowledge and customer relations, ensuring high satisfaction and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
I HEART KPOP Store Sydney
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Tracked customer service cases and updated service software with customer information.
Factory Worker
ZBR ZIBARA
05.2021 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.
Education
High School Diploma -
TLSC The Entrance Campus
Long Jetty, NSW12.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Follow-up skills
- Product Knowledge
- Order Processing
Languages
Thai
Native or Bilingual
Timeline
Customer Service Representative
I HEART KPOP Store Sydney
07.2023 - Current
Factory Worker
ZBR ZIBARA
05.2021 - Current
High School Diploma -
TLSC The Entrance Campus
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