Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pornsuda Wattananuphong

Tarneit,VIC

Summary

Proven leader in hospitality, adept in customer service and teamwork, significantly enhanced guest satisfaction at McDonald's Restaurant. Excelled in high-pressure environments, mastering safe food handling and effective problem-solving. Trained new staff, ensuring adherence to safety standards, and demonstrated exceptional hospitality service expertise, contributing to reduced wait times and improved service delivery.

Overview

8
8
years of professional experience

Work History

Crew Members

McDonald's Restaurant
06.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Waitress/Cashier & Order Runner

Mai Thai Restaurant
07.2016 - 03.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.

Education

Certificate IV - Human Resources Management

Swinburne University of Technology
Melbourne, VIC
05.2025

Victorian Certificate of Education (VCE) -

Hoppers Crossing. Secondary College
Hoppers Crossing
11.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Safe Food Handling
  • Safety awareness
  • Integrity and Honesty
  • Initiative and Self-Motivation
  • Flexible Schedule
  • Interactive communication skills
  • Self-discipline
  • Verbal and written communication
  • Leadership Qualities
  • Hospitality service expertise

Languages

English
Professional Working
Thai
Native or Bilingual

Timeline

Crew Members

McDonald's Restaurant
06.2022 - Current

Waitress/Cashier & Order Runner

Mai Thai Restaurant
07.2016 - 03.2022

Certificate IV - Human Resources Management

Swinburne University of Technology

Victorian Certificate of Education (VCE) -

Hoppers Crossing. Secondary College

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Pornsuda Wattananuphong