Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pornusa Soysungwan

Ballarat,Victoria

Summary

Proactive Sales Administrator offering 5 years background processing sales orders, arranging deliveries and rendering after-sales support. Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

6
6
years of professional experience

Work History

Packing Operator

Springhill farm
Ballarat, VIC
04.2024 - Current
  • Loaded items onto conveyor belts for packing.
  • Verified accuracy and quality of products prior to packing.
  • Inspected packed items for any damages or defects before sealing.
  • Ensured that all packaging materials are correctly labeled with product information.
  • Maintained an accurate record of daily production output.
  • Maintained a safe working environment by adhering to safety regulations and guidelines.
  • Monitored the performance of machines during the packing process to ensure optimal efficiency.
  • Performed regular maintenance on machinery used in the packing process including lubrication, cleaning and changing parts as necessary.
  • Reported any malfunctions or issues with machines immediately to supervisors for resolution.
  • Operated shrink-wrap machine to wrap pallets of finished goods for shipping.
  • Stacked boxes into cartons securely using proper strapping techniques.
  • Utilized lifting equipment such as hand jacks, forklifts, pallet jacks safely while loading and unloading shipments.
  • Cleaned work area regularly throughout shift ensuring it is free from debris or hazardous materials.
  • Followed all company policies regarding health and safety standards.
  • Checked expiration dates on food products prior to packing.
  • Provided assistance to colleagues whenever needed.

Front of House Staff Member

Thai Sala Pavilion Restaurant
03.2023 - Current
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Streamlined front of house operations by implementing effective organization and communication strategies with team members.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
  • Supported management in achieving financial goals through accurate cash handling, inventory control, and diligent cost-saving practices.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
  • Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.

Sale Administrator

STGT_SRI TRANG GLOVES (THAILAND)
09.2021 - 03.2023
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
  • Attended sales training camp and brought best practices leadership back to company.
  • Prepared presentation for potential new client.
  • Finding new client.
  • Travelled abroad to meet existing client, discussing complaints and issues, giving market suggestion, maintaining good relationship with client
  • Bringing example of new product and original product to new customer along with presentation.
  • Sourcing new market, survey such as hospital, phapharmaceutical

Sales Assistant

Sumitomo Mitsui Auto Leasing And Service
07.2018 - 08.2021

- Managing point-of-sale processes

- Follow all companies policies and procedure

- Preparing documentation (Quotation, Contract, Confirmation letter Etc.) as request from customer

- Receiving and storing the delivery of vehicle to customer as of date

- Reporting discrepancies and problems to the supervisor

- Being responsible for processing of payments

- Create customer and checking information to process of risk analysing

- Coordinate with third party to success process of customer requested

- Helping determine pricing schedules for quotes, promotions, and negotiations.

Education

Bachelor of Science - Aviation Management

Eastern Asia University
Thailand
05.2018

Skills

  • Seating arrangements
  • Language skills
  • Reservation management
  • Adaptability
  • Problem-solving
  • Personal hygiene
  • Positive attitude
  • Attention to detail
  • Cash handling
  • Table setting
  • Excellent communication
  • Event coordination
  • Conflict resolution
  • Greeting guests
  • Handling complaints
  • Customer service
  • Sales techniques
  • Computer literacy
  • Cultural awareness
  • Time management
  • Staff training
  • Phone etiquette
  • Decision-making
  • Training and Mentoring
  • Team Collaboration
  • Payment Processing
  • Multitasking
  • Organizational skills
  • Efficient Packaging
  • Labeling Accuracy
  • Workplace Cleanliness
  • Product identification
  • Palletizing
  • Packing
  • Package labeling
  • Production Monitoring
  • Active Listening
  • Attention to Detail
  • Quality Assurance
  • Self Motivation
  • Adaptability and Flexibility
  • Time Management
  • Teamwork and Collaboration
  • Excellent Communication
  • Continuous Improvement

Timeline

Packing Operator

Springhill farm
04.2024 - Current

Front of House Staff Member

Thai Sala Pavilion Restaurant
03.2023 - Current

Sale Administrator

STGT_SRI TRANG GLOVES (THAILAND)
09.2021 - 03.2023

Sales Assistant

Sumitomo Mitsui Auto Leasing And Service
07.2018 - 08.2021

Bachelor of Science - Aviation Management

Eastern Asia University
Pornusa Soysungwan