Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

POROHU MANUELA

Horsley,NSW

Summary

Highly focused and reliable individual with over 6+ years of experience in Retail and providing exceptional customer service. Looking to become a part of a fun and challenging work environment that will expand my own skills and knowledge. Always willing to learn more and challenge myself.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food Process Worker

Falcones Bakery
Port Kembla, NSW
07.2022 - 06.2023
  • Organized, arranged, and re-stocked various stations
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Prepared ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Preformed opening shift
  • Minimized product loss by carefully inspecting items for defects or damage before packaging them for transfer
  • Selected and measured or weighed ingredients using English or metric measures and balance scales.
  • Kept machines clean, organized, and tidy at all times.
  • Maintained accurate records of all production activities, providing valuable data for management''s decision-making processes.
  • Loaded trucks and properly secured items to prevent damage for delivery.

Yard Hand

Auto Spa Detailing
Port Kembla, NSW
03.2021 - 09.2022
  • Inspected vehicles and equipment for visible damage.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Test drove over 50+ vehicles and reported identified issues to management.
  • Polished windows and mirrors of vehicles.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Reported daily work progress and encountered problems to management.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

Delivery Driver (RANDSTAD)

Burson Auto Parts
Albion Park Rail, NSW
04.2022 - 06.2022
  • Pulled parts off store shelves to fill customer orders.
  • Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
  • Provided exceptional customer service at each point of contact during the delivery process, addressing concerns and answering questions as needed.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
  • Loaded Cars and properly secured items to prevent damage for deliveries.
  • Operated light trucks to deliver loads as far as 25 miles from home location

Yard Operator (RANDSTAD)

Australian Amalgamated Terminals And Prixcar
Port Kembla, NSW
02.2022 - 05.2022
  • Operated equipment while observing standard safety procedures.
  • Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
  • Safe maneuvering of over 30+ vehicle in and around the compound and workplace.
  • Assisted in maintaining an accident-free workplace through strict adherence to safety guidelines vigilance and reporting potential hazards immediately.
  • Used handheld scanners to efficiently track and maneuver cars to and from destination.
  • Conducted general clean up of entire yard and facilities to maintain safe working environment.
  • Working on car quarantine and inspecting cars in a sufficient manner
  • Operating car hoist.

Retail Sales Assistant

Best&Less
Wollongong, NSW
07.2016 - 07.2020
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
  • Maintained clean, organized store environment for a more inviting shopping experience for customers.
  • Applied effective time management techniques to meet tight deadlines.

Education

High School Diploma -

Warrawong High School
Warrawong, NSW
11.2016

Skills

  • Food preservation and storage methods
  • Communications
  • Project organization
  • Team building
  • Customer service
  • Preparation techniques
  • Problem resolution
  • Organization
  • Product Packaging
  • Time management abilities

Certification

  • Certificate II (Retail)
  • Certificate II (Hospitality)
  • Manual Driver's Licence C Class
  • First Aid & CPR
  • Working With Children's Check (WWCCV) Volunteer

References

 Carol Krstanoski - 0411104891

Anita Ngauamo - 0412588071

Timeline

Food Process Worker

Falcones Bakery
07.2022 - 06.2023

Delivery Driver (RANDSTAD)

Burson Auto Parts
04.2022 - 06.2022

Yard Operator (RANDSTAD)

Australian Amalgamated Terminals And Prixcar
02.2022 - 05.2022

Yard Hand

Auto Spa Detailing
03.2021 - 09.2022

Retail Sales Assistant

Best&Less
07.2016 - 07.2020

High School Diploma -

Warrawong High School

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