Porscha McCann
Acacia Ridge ,QLD
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilising exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
Work History
Porterage Supervisor
Queensland Heath, Princess Alexandra Hospital
02.2023 - Current
- Supervised 002 and 003 staff to ensure a seamless delivery of operational support duties.
- Complied and utilised policies, procedures, regulations and standards in accordance with Workplace health and safety.
- Achieved departmental goals by developing and executing strategic plans and KPI's.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organisational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established KPI's for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Cultivated strong relationships with stakeholders through consistent communication and excellent service delivery.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in Metro South Health to set forth expectations comprehensibly and consistently.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organised and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Operational Supervisor
Queensland Health
06.2019 - 02.2023
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Managed a large team of employees for increased productivity and a strong work culture.
- Developed and enforced safety protocols, ensuring a secure work environment for all staff members.
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
- Implemented training programs to enhance employee skills and promote professional growth.
- Collaborated with cross-functional teams for seamless project execution and optimal results.
- Maintained high-quality standards, consistently meeting or exceeding company goals and objectives.
- Optimised resource allocation to maximize efficiency while minimising waste in the workflow process.
- Established clear communication channels, fostering an open dialogue between team members and management.
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Analyzed performance data to identify areas of improvement and develop targeted action plans accordingly.
- Coordinated efforts between departments to ensure smooth operations throughout the organisation as a whole.
- Adhered to industry best practices, incorporating relevant guidelines into daily operational procedures.
- Monitored progress regularly, adjusting strategies as needed based on KPI evaluations.
Skills
- Schedule development
- Strategic Planning
- Staff Management
- Business Development
- Staff Development
- Standard Operating Procedures
- Project Management
- Performance monitoring
Timeline
Porterage Supervisor
Queensland Heath, Princess Alexandra Hospital
02.2023 - Current
Operational Supervisor
Queensland Health
06.2019 - 02.2023
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