Porsha Schiavone
Clifton Hill,VIC
Summary
Dynamic professional with a proven track record in fast-paced environments, exemplified by leadership at Bean Around Bakery Cafe and adeptness in sales expertise. Demonstrated ability to enhance team efficiency and customer satisfaction through adaptive strategies and a positive approach. Skilled in multitasking and fostering professional relationships, significantly contributing to workplace excellence.
Overview
3
3
years of professional experience
Work History
Barista
Bean Around Bakery Cafe
Clifton Hill, VIC
01.2021 - 12.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
Hair Dressing Salon Assistant and Apprenticeship
Signature Look Hair Salon
South Morang, VIC
01.2020 - 12.2020
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Processed payments, entering sales in register for prompt customer service.
- Prepared and mixed color formulas for clients' hair.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Answered telephone calls to provide information and schedule new client’s information.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training to minimize risk of injury and take safety precautions to keep the environment safe.
Retail Sales Associate
Maxs Manchester
South Melbourne Victoria
01.2019 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Coordinated with stock team to expedite restocking of high-demand items.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Analyzed sales data to identify areas for improvement, developing targeted action plans that increased revenue growth.
- Increased salon revenue through upselling additional services and retail product sales.
Education
Santa Maria College
Northcote, VIC12.2019
Skills
- Leadership
- Teamwork, Active listener
- Adaptive and creative
- Sales expertise
- Speedy and efficient
- Positive and professional
- Reliable and Dependable
- Multitasking Abilities
Timeline
Barista
Bean Around Bakery Cafe
01.2021 - 12.2021
Hair Dressing Salon Assistant and Apprenticeship
Signature Look Hair Salon
01.2020 - 12.2020
Retail Sales Associate
Maxs Manchester
01.2019 - 03.2019
Santa Maria College