Summary
Overview
Work History
Education
Skills
Timeline
Generic

Portia Byrne

Melbourne,VIC

Summary

I'm skilled at offering administrative assistance to different departments. I'm very organized, pay close attention to details, and excel at prioritising and juggling multiple tasks.

Overview

2
2
years of professional experience

Work History

Operations Assistant

Gro Clinics
12.2023 - Current
  • Remotely managed operations for stock ordering of 6 clinics, ensuring efficient supply chain management.
  • Utilized digital platforms to coordinate stock orders, track inventory levels, and ensure timely replenishment of supplies.
  • Collaborated with suppliers and vendors to negotiate pricing, terms, and delivery schedules, maximizing cost-effectiveness.
  • Collaborated with colleagues to implement process improvements, streamline workflows, and enhance overall efficiency.
  • Facilitated communication between clinic staff and software provider, addressing technical issues, implementing updates, and advocating for system enhancements.
  • Assisted in many project based operations where I would work independently to complete certain tasks in aset time frame (Example. Trained Staff across all clinics for IT platform switchover, setting up procedure functionality new clinics interstate, upgrading clinics standards with new processes and ideas).

Pharmacy Assistant

Capsule Pharmacy
12.2022 - 07.2023
  • Managed inventory by monitoring stock levels, placing orders, and rotating products to minimize waste.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and offering medication counselling under the supervision of pharmacists.
  • Conducted administrative tasks such as answering phones, processing payments, and maintaining patient records in compliance with privacy regulations.
  • Knowledgeable about pharmaceutical terminology, dosage forms, and drug interactions.
  • Ability to work effectively in a fast-paced environment, prioritize tasks, and multitask with efficiency.
  • S2/S3 certification.

Au Pair

Au Pair World
05.2022 - 12.2022
  • Provided childcare for 5 and 2 year olds, managing activities, meals, and household chores.
  • Developed cultural awareness by engaging with diverse individuals.
  • Demonstrated resilience in handling unexpected challenges.
  • Organized multiple trips within a foreign country, overcoming obstacles like language barriers.
  • Enhanced problem-solving skills and confidence through varied experiences.

Receptionist

Gro Clinics
12.2021 - 05.2022
  • Managed all inbound and outbound calls with meticulous attention to detail, care, and professionalism.
  • Utilized Cosmedcloud to maintain prospective client appointments, sending reminder messages and conducting preparation calls to ensure full scheduling and preparation for clinic team members.
  • Ensured reception area and surgery rooms were kept tidy and presented professionally at all times.
  • Handled invoicing, payment processing, and cheque deposits for significant transactions, following up with personalized thank-you emails and necessary documentation.
  • Recorded all vital information in spreadsheets with clarity and conciseness, maintaining accurate records for easy reference and analysis.

Education

High School Diploma -

Catholic Ladies College
Eltham
11.2021

Skills

    • Positive Attitude
    • Attention to Detail
    • Professional and Friendly
    • Customer Service focused
    • Inventory Management
      • Inventory purchasing
      • Employee Scheduling
      • Project Planning
      • Operational Reporting
      • Administrative Support

Timeline

Operations Assistant

Gro Clinics
12.2023 - Current

Pharmacy Assistant

Capsule Pharmacy
12.2022 - 07.2023

Au Pair

Au Pair World
05.2022 - 12.2022

Receptionist

Gro Clinics
12.2021 - 05.2022

High School Diploma -

Catholic Ladies College

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Portia Byrne