Portia Leupin
Goulburn
Summary
Dynamic and dedicated professional with a strong background in customer service at Mandy’s Restaurant. Proven ability to enhance dining experiences through effective communication and conflict resolution. Skilled in order management and staff training, consistently fostering positive relationships with customers while maintaining a clean and organized environment. Reliable team player with a commitment to excellence.
Overview
4
4
years of professional experience
4051
4051
years of post-secondary education
Work History
Waitress
Mandy’s Restaurant
Goulburn
06.2024 - Current
- Provided excellent customer service to enhance dining experiences.
- Took accurate orders and communicated them to the kitchen staff
- Managed multiple tables efficiently in a fast-paced environment.
- Was able to resolve any issues that came up in an efficient matter
- Assisted in training new staff on restaurant procedures and standards.
- Processed payments and handled cash register operations smoothly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
Roofing Helper
AL Roofing
Goulburn
07.2022 - 12.2022
- Assisted in installing roofing materials on residential properties.
- Followed safety protocols to ensure team safety on job sites.
- Cleaned and maintained work areas to promote a safe environment.
- Loaded and unloaded materials for roofing installations.
- Supported experienced roofers by providing necessary tools and materials.
- Listened to directions and executed tasks accurately to prepare materials, perform work, and clean up sites at conclusion of jobs.
- Moved supplies and tools to site areas to keep work moving smoothly.
- Cleaned up debris from job sites at the end of each day's work.
Education
Certificate 3 Beauty Therapy
Goulburn, NswCertificate 3 Beauty Therapy
Goulburn Skills
- Customer service
- Order management
- Table management
- Cash handling
- Staff training
- Customer relationship management
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Verbal and written communication
- Physical stamina
Timeline
Waitress
Mandy’s Restaurant
06.2024 - Current
Roofing Helper
AL Roofing
07.2022 - 12.2022
Certificate 3 Beauty Therapy
Certificate 3 Beauty Therapy