Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Portia Merry

46 Goulburn St, Gordon Park Brisbane,QLD

Summary

I am a motivated and customer-centric professional ready to contribute my outstanding service and collaborative skills to a dynamic work environment. My dedication is centred on creating a vibrant and productive atmosphere, with a primary goal of providing unforgettable experiences for customers. My ambition is to elevate our organisation to become a preferred destination known for exceptional offerings and top-notch customer service. A skilled communicator, I enjoy building connections with both clients and colleagues, fostering an environment that promotes the growth and success of our enterprise.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience

Mercedes-Benz
Gordon Park, QLD
01.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted with special projects assigned by management when required.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Cutis Dermatology

Full-time
Brisbane, QLD
07.2023 - 12.2023

- Collaborating with doctors and nurses whilst providing patient support during medical procedures
- Prioritising patient comfort
- Exercising exceptional organisational skills to manage patient records, appointments and medical histories

- Handled confidential documents and maintained their proper organisation

City Beach

Casual Team Member
Brisbane, QLD
08.2020 - 07.2023

- Addressing customer inquiries and resolving any issues with returns
- Coordinating tasks to ensure smooth opperation of the team

- Managed stock control processes, such as monitoring inventory levels

- Restocking shelves and conducting regular store checks
- Maintaining a welcoming attitude whilst serving customers

Education

Kedron State High School
Brisbane, QLD
11-2023

Kedron State School
Brisbane, QLD
12-2017

Skills

  • Customer Service
  • Communication
  • Task Prioritization
  • Teamwork and Collaboration

Certification

  • Queensland Certificate of Education (2023)
  • Certificate II in Skills for Workplace Health and safety (2023)
  • Certificate I and IIV of Mater Health Services (2022-2023)

Timeline

Customer Experience

Mercedes-Benz
01.2024 - Current

Cutis Dermatology

Full-time
07.2023 - 12.2023

City Beach

Casual Team Member
08.2020 - 07.2023

Kedron State High School

Kedron State School
Portia Merry