Portia Merry
Brisbane,QLD
Summary
Dynamic and customer-focused professional with a proven track record in the retail industry and administrative roles. With three years of experience in retail, I have honed my skills in customer service, sales, and inventory management. Additionally, my six months as a receptionist have strengthened my communication and organizational abilities. I am passionate about delivering exceptional customer experiences and thrive in fast-paced environments. Eager to contribute my expertise to the Decjuba team and help drive sales while providing top-notch service to customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Consultant
Mercedes-Benz
Brisbane, QLD
01.2024 - Current
- Created comprehensive reports on project progress and results for clients.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Receptionist
Cutis Clinic Dermatology
Brisbane, QLD
11.2023 - 01.2025
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Casual
City Beach
Brisbane, QLD
07.2021 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Kedron State High School
Brisbane, QLD11-2023
Skills
- Customer Service
- Planning
- Team building
- Excellent Communication
- Teamwork and Collaboration
Certification
- Cert II and III in Mater Education (Health & Nursing)
- Cert III in Workplace Skills
- P2 Provisional License
Timeline
Customer Experience Consultant
Mercedes-Benz
01.2024 - Current
Receptionist
Cutis Clinic Dermatology
11.2023 - 01.2025
Casual
City Beach
07.2021 - 11.2023
High School Diploma -
Kedron State High School
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