Portia Merry
Brisbane
Summary
With a proven track record at Mercedes-Benz, I excel in enhancing customer satisfaction and fostering meaningful relationships. Leveraging strong problem-solving and verbal communication skills, I've consistently contributed to positive environments and high return business rates. My experience spans direct patient care and team collaboration, underscoring my ability to meet diverse client needs with compassion and efficiency.
Overview
5
5
years of professional experience
Work History
Caregiver
Home Instead
09.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
Customer Experience Team Member
Mercedes-Benz
01.2024 - 09.2024
- Contributed to a positive work environment through effective communication and teamwork with colleagues..
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and complaints.
- Provided exceptional service to customers, resulting in a high rate of return business.
- Participated in regular team meetings, offering valuable insights from daily customer interactions that informed company strategy.
- Delivered personalized assistance to each customer by carefully listening to their needs and providing appropriate solutions.
- Assisted in the training of new team members, sharing expertise and best practices for excellent customer service.
- Collaborated with team members to develop best practices for handling challenging customer interactions.
Customer Service Team Member
City Beach
08.2019 - 09.2023
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
Education
Diploma of Nursing - Nursing (EN)
TAFE QUEENSLAND
Gold Coast, QLD01-2026
Certificate II & III - Nursing
Mater Hospital
Brisbane, QLD06-2023
Skills
- Respectful and organisational skills
- Time management
- Working with Excel, Outlook, Microsoft Word, etc
- Problem-solving
- Relationship building
- Compassionate care
- Verbal and written communication skills
- Supportive companionship
- Medication and appointment reminders
- Team collaboration
- Direct patient care
- Documentation
Accomplishments
- Documented and resolved issues which led to assisting clients with the care they need.
- Assisted customers with perfect customer service that led to good reviews.
- Assisted clients to the best of my ability that led to being clients top pick for caregiving.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Caregiving Consultant (CCC) - Caregiving.com.
- Certificate II & III Health and Safety Assistant (AIN)
- Currently studying the Diploma of Nursing (EN)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Caregiver
Home Instead
09.2024 - Current
Customer Experience Team Member
Mercedes-Benz
01.2024 - 09.2024
Customer Service Team Member
City Beach
08.2019 - 09.2023
Diploma of Nursing - Nursing (EN)
TAFE QUEENSLAND
Certificate II & III - Nursing
Mater Hospital
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