Portia Merry
Windsor,QLD
Summary
A dedicated and versatile professional with extensive experience in customer service and administrative roles across diverse industries. Skilled in providing exceptional client support, managing front-line operations, and ensuring seamless communication. Proven track record as a Customer Experience Consultant and Receptionist, delivering high-level service in a fast-paced environment. Known for strong interpersonal skills, problem-solving abilities, and a commitment to fostering positive relationships with clients.
Overview
6
6
years of professional experience
Work History
Call Centre Specialist
Probe CX
01.2025 - 07.2025
- Company Overview: Third Party Company for Australian Taxation Office
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated closely with other departments to provide comprehensive assistance.
- Assisted clients with debts, superannuation and tax returns. Guiding them with the correct support and knowledge daily.
- Third Party Company for Australian Taxation Office
Customer Experience Team Member
Mercedes-Benz
Brisbane, Australia
01.2024 - 11.2024
- Company Overview: Brisbane, Newstead
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and complaints.
- Provided exceptional service to customers, resulting in a high rate of return business.
- Participated in regular team meetings, offering valuable insights from daily customer interactions that informed company strategy.
- Delivered personalized assistance to each customer by carefully listening to their needs and providing appropriate solutions.
- Assisted in the training of new team members, sharing expertise and best practices for excellent customer service.
- Collaborated with team members to develop best practices for handling challenging customer interactions.
- Brisbane, Newstead
Customer Service Team Member
City Beach
Brisbane, Australia
01.2020 - 12.2023
- Company Overview: Brisbane, Chermside
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Brisbane, Chermside
Education
Graduation certificate -
Kedron State High School
Kedron11-2023
Skills
- Customer service
- Time management
- Negotiation skills
- Team collaboration
- Communication
- Microsoft Office
- Problem resolution
- Conflict resolution
- Attention to detail
References
References available upon request.
Timeline
Call Centre Specialist
Probe CX
01.2025 - 07.2025
Customer Experience Team Member
Mercedes-Benz
01.2024 - 11.2024
Customer Service Team Member
City Beach
01.2020 - 12.2023
Graduation certificate -
Kedron State High School
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