Portia Pavic
Gold Coast,QLD
Summary
Dedicated Hairstylist with a track record of building a loyal clientele at Koogaas Hair Salon through exceptional customer service and mastery in hair styling techniques. Adept at relationship building and efficient time management, I excel in fast-paced environments, evidenced by seamlessly handling multiple appointments. My experience at McDonald's further honed my quick learning ability and retail sales strategies, contributing to significant customer satisfaction improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
Northcleiff Beach
03.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Hairstylist
Koogaas Hair Salon
10.2024 - 01.2025
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Provided clients with complete hair services such as washing, tinting, and blow drying.
Crew Member
McDonald's
09.2023 - 09.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Aquinas College
Gold Coast, QLDSkills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Retail sales strategies
- Following directions
- Attention to detail
- Relationship building
Certification
First Aid Course, Cert I vocational pathways, Bronze Medallion
Timeline
Hairstylist
Koogaas Hair Salon
10.2024 - 01.2025
Crew Member
McDonald's
09.2023 - 09.2024
Lifeguard
Northcleiff Beach
03.2021 - Current
Aquinas College
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